Technical Support Specialist

**Technical Support Specialist**

at Suvoda Portland, Oregon, United States **Were Looking for a Technical Support Specialist to Join Our Team**

We are seeking a technically savvy, team player who thrives in a fast paced, dynamic environment. Our ideal candidate is an analytical thinker who will be motivated by helping clients resolve complex, system-related issues. He or she will be a fast learner, who can maintain their composure and is not easily ruffled under pressure. Additionally our candidate is a resourceful problem-solver who seeks out effective and efficient solutions, while leveraging their talents and skills, to assist our clients in resolving issues in real-time.

As a Technical Support Specialist you will be responsible of identifying and troubleshooting the error logs that occur in our web-based application. You will create and write SQL queries in order to perform manual updates in customer database. You will also work closely with our first-level Customer Care Specialists and our development team to investigate, troubleshoot and resolve escalated client support issues.

**Responsibilities**:

* Provide support to customers and/or end-users via telephone and email (as required) to troubleshoot issues and identify root causes

* Troubleshoot technical issues reported by Suvodas Customer Care Specialists and provide guidance

* Collaborate with members of the services delivery and/or development teams to identify optimal solutions

* Excellent understanding of the technical aspects of the system

* Remain up to date with understanding new functionality introduced by core system releases

* Create and execute SQL scripts and stored procedures to perform manual updates to customer databases as required

* Investigate critical and urgent issues in a timely manner

* Ability to create various reports from the DB as required

* Provide input on current support processes and suggest improvements

* Perform other related duties as required

**Requirements**:

* Bachelor's degree (ideally in computer science) preferred

* Proficiency with web-based software applications

* Exposure to Windows (Unix based systems)

* Experience creating and executing SQL scripts and stored procedures

* Strong written and verbal communication skills.

* Able to work independently as well as part of a cross-functional team.

* Analytical, organizational and planning skills

* Highly self-motivated, able to multi-task in a fast-paced environment.

* Attention to detail

* Prior technical support experience preferred, especially in IRT or related field

**Who We Are:**

Suvoda is a group of exceptionally bright, passionate and curious employees working together to solve complex challenges for our clients using our best-of-breed IRT system. Its really as simple as that. We are the trusted technology partner that enables health sciences organizations (like pharma companies and biotech firms) to execute their clinical trials while remaining focused on whats most important, their patients. Headquartered in the greater Philadelphia area, with offices in Bucharest, Barcelona and Portland, OR, weve experienced impressive year-over-year growth and are growing our teams across the globe. Learn more on our website

**What Youll Get:**

In addition to working with a group of super-smart colleagues who work as hard as they play, youll get:

* Competitive Compensation

* Medical, Dental and Vision coverage (on your first day)

* 401(k) with company match

* 30+ days of PTO (plus sick time and professional flexibility)

* Paid parental leave

* Training and professional development

* Company-sponsored events

#LI-MM1

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