Technical Support Specialist

2 weeks ago

Portland, Oregon, United States Nectar Markets Full time
Position: Technical Support Specialist (Full-Time) Classification: Non-Exempt Compensation: $20/hr. Reports To: Director of IT
About Us: Nectar Markets is a collective of dedicated and skilled professionals united by our enthusiasm for cannabis and our unwavering commitment to delivering exceptional service and products to our community.

Your Profile: You are a customer service expert with a strong desire to assist others and a natural affinity for technology. You excel at forming genuine connections with everyone you meet and enjoy resolving issues while maintaining positive communication.
Role Overview: As a Technical Support Specialist, your primary responsibility will be to provide prompt and courteous technical assistance to all departments within the organization. Your duties will include:
  • Overseeing and managing the IT support ticket system.
  • Addressing and resolving incoming service requests in the IT support queue.
  • Delivering outstanding support both remotely and on-site throughout the organization.
  • Escalating technical issues to IT technicians when necessary.
  • Installing, configuring, maintaining, and upgrading relevant technology devices.
  • Following established technology maintenance schedules.
  • Proposing and implementing technical solutions.
  • Engaging in continuous personal development and education regarding evolving technologies.
  • Performing additional tasks as assigned by the Director of IT and senior staff.

Compensation Package:
  • This position typically starts at $20 per hour, depending on your experience.
  • Benefits include health, dental, and vision insurance, as well as paid time off, flexible spending accounts, and an employee assistance program.
  • We prioritize growth opportunities within our organization. We actively promote from within and provide numerous chances for employees to enhance their skills in leadership, communication, compliance, inventory management, and more. Many of our key personnel began in entry-level positions, and we are dedicated to supporting our employees in building a successful and rewarding career at Nectar Markets.
Required Qualifications:
  • Proficiency with Windows OS and Mac OS.
  • Availability to work evenings, weekends, and holidays, as we operate 365 days a year from 7 am to 10 pm.
  • A minimum of 1 year of experience providing technical support to end users.
  • Possession of a valid OLCC Marijuana Worker Permit.
  • A valid driver's license and eligibility for company insurance.
  • Reliable transportation and the ability to lift 30 lbs repeatedly as needed.
  • Experience with Office 365 user and group administration.
  • Familiarity with G-suite (Google Workplace) user and group administration.
  • Proficiency in Office 365 applications (Word, Excel, PowerPoint, etc.).
  • Understanding of retail point of sale (POS) systems.
  • General knowledge of networks and related devices.
  • Dependable and punctual.
  • Adaptable and capable of quickly shifting to new tasks.
  • Organized with effective time management skills.
  • Excellent communication skills.
Equal Employment Opportunity Statement: Nectar Markets is committed to celebrating and supporting diversity within our workforce. We are proud to be an equal opportunity employer.

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