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Associate Technical Support Specialist

2 months ago

Portland, United States SolvOne Full time

**Associate Technical Support Specialist**

SolvOne - Portland, OR, United States

SolvOne is looking to add the right candidates to our growing Technical Support Team We serve the petroleum industry by providing 24/7/365 site-related solutions, comprehensive technical support, facilitating dispatch execution, performing nationwide project rollouts, and coordinating extensive compliance management efforts.

Associate Technical Support Specialist responsibilities will include: providing Tier II support, diagnosing problems, troubleshooting, and problem resolution. This will include, but not be limited to: product dispensing, safety and regulatory compliance, point-of-sale equipment and other hardware and software related issues.

For more information about SolvOne and the services we offer to the Petroleum Industry, please visit our website at

* Competitive starting wage and benefits

* Remote position, with occasional office visits required

* Equipment provided by SolvOne

* Option of working at our Portland, Oregon office in the Cedar Hills neighborhood

* Comprehensive individualized paid training and paid certifications

* Positive work environment; we work hard to appreciate our people

* We promote from within and encourage growth

**Set schedule options after training:**

Wednesday to Saturday, 8:00 PM - 6:30 AM

Sunday to Wednesday, 8:00 PM - 6:30 AM

**Training schedule may vary and will include some in-office time**

**Requirements:**

* **In-depth knowledge of the inner workings of gas stations is a plus. If this describes you, you could be the perfect fit**

* **A strong internet connection and the ability to setup a home office with company provided equipment**

* **Must be a resident of Oregon or SW Washington as occasional office visits are required**

* Knowledge of Microsoft Windows including Office Suite and Outlook

* The ability to understand and become proficient with all facets of SolvOne Operations and tools, which include, but are not limited to:

- Incoming call processes and procedures

- Call dispatch and call assignment

- Call tracking tools and applications

- Individualized SolvOne customer requirements and procedures

- Systems including RingCentral, Salesforce, Verisae, Speedway IDS, iHub, FuelCloud, Titan etc.

* Ability to work independently in a remote work environment and remain on task with minimal direction

* Highly analytical with strong problem solving, communication and critical thinking capabilities

* Within the 90 day probation, an Associate TSS is required to pass International Code Councils (ICC) California UST Service Technician Examination

* Within six months, an Associate TSS is required to pass Veeder Root Level I, II, III IV and ISD certifications

* Successfully pass a pre-employment drug screen and background check

**If this sounds intriguing, dont miss this great opportunity. Apply today**

**Posted On:** Tuesday, February 22, 2022