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Patient Services Specialist I
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Galveston, United States UTMB Health Full timeMinimum QualificationsHigh School Diploma or equivalent and 1 year experience with billing, financial screening, insurance verification, collections, and/or customer service.Job Summary This position facilitates access to UTMB services for new and returning patients, coordinates financial arrangements including financial screening and communicates with...
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Patient Registration Specialist I
2 months ago
Required Education/Experience:High School Diploma or equivalent and 1 year experience with billing, financial screening, insurance verification, collections, and/or customer serviceJob Summary:This position facilitates access to UTMB services for new and returning patients, coordinates financial arrangements including financial screening and communicates with patients, referral sources, and the treatment team regarding patient access and financial issues.Essential Job Functions:Perform and master COR, ED, Admitting Registrations functions as defined in each area's customized CBO toolVerifies all patient demographic, insurance coverage, benefits, and authorization requirements for all servicesScreens patient for financial responsibility and possible cash collectionsDetermines potential reimbursement sources available to the patient and directs patient toward financial assistance programsDetermines and collects appropriate depositFacilitation of referrals/prior authorizationsEligibility determination of third-party programsServes as information resources for patients, physicians, nurses, and other health care professionals by providing accurate and currently applicable information to accomplish patient satisfaction and maximum reimbursementIndividual department specific knowledge and training of ABN and PPA agreement formsMeets minimum job performance standards for successful probationary and annual review, or as needed on an individual basisDemonstrate ability to maintain Registration Quality Assurance (Q/A) expectations as defined by specific departmental area as measured monthly and annually on performance review, scoring includes any errors reported via internal and outside sources not included in random Q/A processErrors are to be corrected (or acknowledged) and returned within designated timeframe and will be monitored for excessive delayed response and compliance as monitored continuously and on annual performance reviewDemonstrate ability to maintain acceptable Productivity Standard as defined by specific departmental area and measured monthly and annually on performance reviewReads and applies all announcements and relevant communications related to job duties as observed and monitored by Q/A processAssists in the training and mentoring of new employeesPrioritizes and completes all work in an accurate, effective and efficient mannerParticipates in team meetings/activities and supports the philosophy and goals of the team, department, and UTMBExcellent Customer Service SkillsPerform all other duties as assignedWork Schedule:Monday - Friday 8:00am - 5:00pmSalary Range:Actual salary commensurate with experience.Equal Employment OpportunityUTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.
