Patient Services Specialist I
1 week ago
Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position.
JOB DESCRIPTION:
The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients.
ESSENTIAL JOB FUNCTIONS:
SERVICE:
- Provides high level customer service in all interactions with internal and external customers.
- Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
- Answers calls accurately and with exceptional customer service at all times.
- Ensures caller's needs are met and accurate information is obtained
- Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. Completes telephone encounter process if appropriate.
- Acts as patient advocate and liaisons with various departments to meet mutual goals.
- Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax and mail.
- Addresses concerns of patients, provides service recovery, and escalates issues as needed.
- Applies the policies of the clinical entity to schedule appointments.
- Coordinates financial counseling for day surgery.
- Completes reminder calls to patients for scheduled appointments.
- Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information.
- Provides out of pocket cost estimates to patients.
- Counsels patients about unpaid bills.
- Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services.
- Arrives patients and prepares paperwork/chart for visit.
- Appropriately receipts all monies collected, tokens distributed, and deferments authorized.
SALARY RANGE;
Salary commensurate with experience.
WORK SCHEDULE:
General
Equal Employment Opportunity
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.
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