Healthcare Customer Service Representative
2 weeks ago
Job Title: Patient Services Specialist I
Company: UTMB Health
Overview:
The Patient Services Specialist I plays a crucial role in enhancing the patient journey by delivering outstanding customer service and effectively coordinating patient care.
Key Responsibilities:
- Cultivates a welcoming patient environment through superior service and care coordination.
- Oversees administrative and clinical tasks within a healthcare team setting.
- Assists patients with registration and facilitates access to UTMB services.
Minimum Qualifications:
- An associate degree is required, with no prior experience necessary.
- A combination of education and relevant experience may be considered.
Required:
- Basic Life Support (BLS) certification is mandatory within 90 days of employment for Health System Ambulatory Operations.
- Certification must be upheld throughout the duration of employment.
- Prior experience in patient registration, appointment scheduling, and insurance verification is advantageous.
- Delivers exceptional customer service to both internal and external stakeholders.
- Ensures that patient needs are addressed with professionalism and expertise.
- Acts as an advocate for patients, promptly resolving any concerns.
- Manages appointment scheduling and sends reminders to patients.
- Coordinates financial counseling for day surgery and informs patients about billing and financial obligations.
- Prepares necessary patient documentation and collects required payments.
- Confirms patient details and insurance coverage for each visit.
- Ensures adherence to Medicare and third-party coverage regulations.
UTMB Health is committed to providing equal employment opportunities in accordance with institutional policies and applicable laws, ensuring no discrimination based on race, religion, gender, or disability status.
As a VEVRAA Federal Contractor, UTMB Health champions diversity and actively promotes the hiring and advancement of women, minorities, protected veterans, and individuals with disabilities.
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