Healthcare Customer Service Representative

2 weeks ago


Galveston, Texas, United States UTMB Health Full time

Job Title: Patient Services Specialist I

Company: UTMB Health

Overview:

The Patient Services Specialist I plays a crucial role in enhancing the patient journey by delivering outstanding customer service and effectively coordinating patient care.


Key Responsibilities:
  • Cultivates a welcoming patient environment through superior service and care coordination.
  • Oversees administrative and clinical tasks within a healthcare team setting.
  • Assists patients with registration and facilitates access to UTMB services.
Education & Experience Requirements:

Minimum Qualifications:
  • An associate degree is required, with no prior experience necessary.
  • A combination of education and relevant experience may be considered.
Licenses, Registrations, or Certifications:

Required:
  • Basic Life Support (BLS) certification is mandatory within 90 days of employment for Health System Ambulatory Operations.
  • Certification must be upheld throughout the duration of employment.
Preferred Qualifications:
  • Prior experience in patient registration, appointment scheduling, and insurance verification is advantageous.
Customer Service Expectations:
  • Delivers exceptional customer service to both internal and external stakeholders.
  • Ensures that patient needs are addressed with professionalism and expertise.
  • Acts as an advocate for patients, promptly resolving any concerns.
Appointment Scheduling Duties:
  • Manages appointment scheduling and sends reminders to patients.
  • Coordinates financial counseling for day surgery and informs patients about billing and financial obligations.
Patient Arrival Procedures:
  • Prepares necessary patient documentation and collects required payments.
Registration Responsibilities:
  • Confirms patient details and insurance coverage for each visit.
  • Ensures adherence to Medicare and third-party coverage regulations.
Equal Employment Opportunity:

UTMB Health is committed to providing equal employment opportunities in accordance with institutional policies and applicable laws, ensuring no discrimination based on race, religion, gender, or disability status.

As a VEVRAA Federal Contractor, UTMB Health champions diversity and actively promotes the hiring and advancement of women, minorities, protected veterans, and individuals with disabilities.



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