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Front Desk Coordinator

4 months ago

Madison, United States Zendesk Full time

**Front Desk Coordinator**

Location Madison, Wisconsin, United States of America Job Id R19506 JOB DESCRIPTION **Job Description**

Zendesk is looking for a professional and accountable Front Desk Coordinator to join our Workplace Experience Team in our Madison, Wisconsin office. Were the department that keeps the day-to-day life running smoothly for Zendesks employees, and we have a lot of fun along the way

As a member of the Workplace Experience team, youll work hard to deliver exceptional service to our employees, customers, and guests. You thrive in a busy (and sometimes hectic) office environment. Above all, you lead with yes and love helping others. Until youve solved a problem, youre not satisfied.

**Responsibilities:**

* Process incoming and outgoing packages and mail.

* Work cross functionally with IT and HR to process shipments for new hires, terminations and asset replacements.

* Triage/respond to all assigned tickets in a timely manner.

* Record all office-related expenses and reconcile in Expensify.

* Manage the departments UPS account invoice processing while working cross functionally with AP, and address issues with missing/delayed shipments through the UPS claims process.

* As requested/needed, place orders for any and all Workplace-related items including: catering, Amazon, office supplies.

* Demonstrate ability to handle all reception situations that may arise with or without problems.

* Work cross functionally with other teams on projects as needed while teams are working remotely.

* Add new hires and suspend terminations in the workplace Zendesk instance.

* Listen to and redirect all incoming voicemail tickets (SF Office only).

* Identify areas of process improvement and create action plans.

* Welcome visitors and deliver an extraordinary guest experience to all employees in-office.

* Perform health and safety checks for employees and guests coming onsite.

* Maintain general cleanliness and appearance of the reception desk and adjacent areas.

**Requirements:**

* Must be able to work on-site in our Madison, Wisconsin office

* Minimum of 1 year experience in a fast-paced administrative role

* Ability to consistently deliver a high level of customer service

* Ability to multi-task and remain calm in high-stress situations

* Positive attitude and friendly disposition at all times

* Strong communication skills across employees at all levels within the organization

* Demonstrated ability to handle multiple tasks with little or no supervision

* Ability to triage and create sensible prioritization in order to continue to be effective

* A sense of humor and ability to strike up a conversation with anyone

* Professional attire and appearance at all times

* Strong computer skills including Google Apps and Microsoft Office Suite

**About Zendesk - Champions of Customer Service**

Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at .

We believe in service. about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .

**U.S. Applicants Only:** Consistent with Zendesks emphasis on employee wellness and our shared interest in public health, Zendesk requires all U.S. employees to provide proof of full vaccination against COVID-19. Zendesk will consider accommodations for reasons recognized by applicable law. Zendesk prohibits discrimination and will not tolerate discrimination based on a persons disability, physical or mental conditions, religion, or any other status protected by law.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to benefits@zendesk.com with your specific accommodation request.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesks use of your personal information.

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