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Specialist, Customer Finance
2 months ago
Knauf Insulation North America is the world's fastest-growing insulation manufacturer. We are wholly committed to the conservation of the environment while also sustainably developing and manufacturing a comprehensive line of acoustical fiberglass insulation for residential, commercial, industrial, marine, OEM and metal building applications, using post-consumer recycled materials.
We welcome passionate and creative individuals who thrive in an entrepreneurial, collaborative and ever-changing environment.
We know how important your health, wellbeing, and financial strength is to you. To support you, we provide affordable benefits for you and your family members.
"Supporting all aspects of the individual — self, health, wealth and community”
Our benefits include:
Offsite Free Clinic
Medical, Dental, Vision – starting on day one
Virtual Medical Services
401(k) Retirement Plan (earn 100% matching on your first 6% and fully vested day one)
Paid parental leave
Company paid life insurance
Vacation time to enjoy getting away
Tuition Reimbursement
Employee Assistance Program (EAP)
Plus, more
Growth opportunities available
Apply online or contact us to hear why our employees appreciate being part of the Knauf family
Summary of Position:
The Customer Finance Specialist will support Knauf’s strategic customers through all phases of customer maintenance including identifying and resolving billing issues, driving monthly collection targets, proactively monitoring for credit limits, and delivering exceptional customer service. A successful individual will be self-motived and someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail, as this will earn trust with customers to facilitate timely payment.
Responsibilities
Provide exceptional customer service while interfacing with customers, sales representatives, and management. Notify sales personnel of potential problem accounts, blocked orders, and reconciliation issues such as short pays, short ships, and tax issues. Investigate these differences and process claims accurately and timely, while providing copies of invoices to customers.
Maintain customer relationships by responding timely and accurately to both internal (company) and external (customer directly) questions and requests for information. Make periodic on-site customer visits to build rapport and resolve account differences.
Call customers and schedule resolution sessions to understand the procure-to-pay cycles of customers and keeping detailed notes in the collection tools. Provide weekly/monthly updates to management.
Recognize and improve processes for positive changes throughout the organization.
Monitor credit limits, identify, and escalate any account that is at or exceeded their credit limit to the respective Credit Risk Manager for further review.
Create, manage, and administer rebate accruals (conditional, non-conditional, promo and functionals) from Customer Sales Agreements to establish appropriate parameters for accruing, while having accuracy and timeliness of credits.
Run aging reports and work reports to resolution for the assigned territory. This includes aging reports, unapplied cash reports, short pay reports, unapplied credit reports, aged items over 30 days and miscellaneous project related reports.
Enter approved pricing into SAP timely and accurately to ensure accurate and timely billings and statements to customers both electronically and manually.
Administer, analyze and communicate all forms of pricing (e.g., day-to-day, job, contract, on-invoice adjustments, etc.) using product hierarchy, material pricing groups, and customer hierarchy between Sales Force and SAP.
Responsible for maintaining up to date exemption certificates received by customers and ensuring customer accounts are set-up properly for taxation purposes.
Meet or exceed monthly and yearly key performance indicator goals as set by management.
Maintain customer confidence and protect operations by keeping information confidential.
Process and post daily lockbox wire remittance deposits to appropriate customer accounts
Qualifications
Education
:
Associate's Degree in Accounting, Finance or related field
Experience:
Minimum (3) years of collections, credit and / or accounts receivable experience
Knowledge, Skills and Abilities:
Knowledge of ERP systems; preferably SAP
It is the policy of Knauf Insulation to provide equal employment opportunities to all qualified persons without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, protected veteran status or any other protected characteristic prohibited by applicable law.
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