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Senior Account Manager

4 months ago

Lansing, United States FPC National Full time

Summary

The Senior Account Manager will be responsible for growing maintaining customer relationships. The company is an international Electronics Manufacturer that specializes in providing turn-key solutions for customers in Automotive, Military, Marine, Telematics, Railway, and more.

ResponsibilitiesCustomer Relationship Management: Build and maintain productive, professional relationships with key personnel in assigned customer accountsAccount Coordination: Coordinate the involvement of company personnel, including Quality, Purchasing, and Management, to meet account performance objectives and customer expectationsStrategic Planning: Lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for one- and three-year periodsNeeds Assessment: Proactively assess, clarify, and validate customer needs on an ongoing basisSolution Development: Lead solution development efforts that best address customer needs, coordinating the involvement of all necessary company personnelCustomer Satisfaction: Maintain high customer satisfaction ratings that exceed company objectivesProfitability Management: Meet assigned expectations for profitabilityAccount Specialist Collaboration: Work closely with Account Specialists to ensure customer satisfaction and problem resolutionMarket Analysis: Direct and analyze studies of general economic, business, and financial conditions and their impact on the organization's policies and operationsQualifications

3+ years of recent experience in Account or Program Management of a related industryBachelor's Degree preferred in related field (Business Administration, Marketing, Electrical Engineering, Electrical Technology)Strong technical understanding of the electronics manufacturing processAbility to provide thorough technological explanations to customers in order to instill confidenceExcellent communication and negotiation skillsBenefits

Competitive medical, dental, and vision plansLife and disability insurance401K PlanPaid HolidaysPTO PlansFlexible Schedule

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