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Customer Experience Specialist
2 months ago
Benefits:
Employee discounts
Flexible schedule
Opportunity for advancement
Part-time Customer Experience Specialist $17-$19/hour, flexible schedule, paid birthdays off
This is a position where you can enjoy a company culture connected to your purpose and values. This role manages the all-important first impression and then keeps it going by maintaining relationships with our families while on deck.
Benefits and Perks
Flexible schedules (3-5 hours) convenient for after-school & second jobs
Paid training & Lifeguard Certification
Fun work environment and culture
Employee referral program
Quarterly (actually fun) team events such as escape rooms, trampoline parks, zip-lining, and bowling to name a few
- Requirements-
An enthusiastic, warm, but assertive personality who really loves talking to people and developing positive, friendly relationships
An understanding of the importance of sticking to a good structure and a willingness to enforce essential safety procedures and policies in a fun and gentle manner
-Preferred-
Ability to be upbeat and ready to enjoy having fun at work
Must be able to work regularly on a weekend
Someone willing to cross train as a Swim Instructor when coverage is needed
Job Duties
Upon completing the training program, Customer Experience Specialists will be our main point of contact for our families and students throughout their time as part of our extended “swim family”
Setting up and take down the pool deck area before and after each shift
Assisting our parents with questions they have about their schedule and the progress of their children.
Supporting the aquatics team by being an active participant in the safety of our swimmers
Supporting the aquatics team with attendance and skills
Supporting the aquatics team in managing the seamless transition between classes
About Us:
"Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission “to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer”.
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