Client Relations Specialist

1 week ago


Stoughton, Wisconsin, United States Ruth Ann Murphy - State Farm Agent Full time
Job Overview

POSITION SUMMARY:
As a Client Relations Specialist with Ruth Ann Murphy - State Farm Agent, you will play a pivotal role in creating outstanding client interactions that contribute to the success of our insurance agency. Your keen attention to detail, exceptional customer service abilities, and genuine desire to assist others make you an excellent candidate for this position. You will advance your career while addressing client inquiries, collaborating with fellow agency team members, and proactively identifying the needs of the community you serve.

We are eager to connect with you if you embody the customer-centric and compassionate qualities we seek in a team member. We foresee opportunities for internal advancement for those who are particularly motivated and sales-oriented.

KEY RESPONSIBILITIES:

  • Build and maintain customer relationships, ensuring timely follow-ups as necessary.
  • Deliver prompt, accurate, and courteous customer service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims processing, and billing inquiries.
  • Implement a customer-focused, needs-based review approach to inform clients about available insurance solutions.
  • Utilize outstanding communication skills to effectively address customer needs while fostering the growth of our business.

QUALIFICATIONS:

  • Commitment to exceptional customer service
  • Self-driven and motivated
  • Adept at connecting with clients, responding to their inquiries, and anticipating their requirements.
  • Strong communication skills to assist clients and collaborate with other agency personnel
  • Proactive in resolving issues

As a member of our team, you will enjoy:

  • Competitive salary with commission and bonus opportunities
  • Simple IRA retirement plan
  • Potential for growth and advancement within the agency
  • Paid time off, including vacation and personal/sick days
  • Valuable experience for career development


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