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Client Support Specialist
2 months ago
We are seeking a dedicated Client Support Specialist to enhance our customer service operations.
Essential Qualifications:
- NetSuite Expertise: Proven experience with NetSuite is required.
- Communication Proficiency: Exceptional written and verbal communication skills are essential.
- Technical Skills: Proficiency in MS Office and familiarity with NetSuite.
Key Responsibilities:
- Accounts Receivable Management: Responsible for providing up-to-date statements, following up on overdue invoices, and ensuring accounts remain within agreed terms.
- Sales Order Oversight: Monitor pending sales orders and back orders, keeping clients informed about their order status.
- Cross-Department Collaboration: Work effectively with various departments including Production, Purchasing, and Shipping.
- Product Knowledge: Develop a comprehensive understanding of our extensive product range and its applications.
This role is vital in maintaining our commitment to exceptional customer service and operational efficiency.