Billing and Customer Support Specialist

2 months ago


Stoughton, Massachusetts, United States Diesel Direct Inc Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Billing / Customer Service Representative at Diesel Direct Inc.

Key Responsibilities
  • Manage customer relationships and provide exceptional service to ensure customer satisfaction.
  • Process and manage customer orders, invoices, and payments in a timely and accurate manner.
  • Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Collaborate with internal teams to ensure seamless communication and efficient order processing.
  • Monitor and manage customer accounts, including tracking and payment of supplemental/rebate programs.
  • Provide sales support by generating reports and providing product documentation as required.
  • Ensure all customer interactions are handled in a professional and respectful manner, adhering to company policies and procedures.
Requirements
  • Minimum 2 years' experience in a customer service or account management role.
  • Associate degree or equivalent work experience.
  • Strong business acumen and general knowledge of industry practices.
  • Proficiency in computer operating systems, including Excel, Word, and Outlook.
  • Excellent organizational, communication, and interpersonal skills.


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