Customer Service Representative

7 days ago


Stoughton, Massachusetts, United States Diesel Direct Inc Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Diesel Direct Inc. As a key member of our Billing and Customer Service Department, you will be responsible for delivering exceptional customer experiences and ensuring timely and accurate billing processes.

Key Responsibilities
  • Manage customer inquiries and resolve issues in a professional and timely manner.
  • Process and manage customer orders, quotes, and payments.
  • Provide accurate and timely billing information to customers.
  • Collaborate with internal teams to ensure seamless order fulfillment and customer satisfaction.
  • Develop and maintain strong relationships with customers to drive loyalty and retention.
  • Stay up-to-date with company initiatives and policies to ensure compliance.
Requirements
  • Minimum 2 years' experience in a customer service or account management role.
  • Associate degree or related work experience.
  • Strong business acumen and general knowledge of industry practices.
  • Proficiency in Microsoft Office, including Excel, Word, and Outlook.
  • Excellent communication and interpersonal skills.


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