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Human Resources Administrator

2 months ago

Spokane, United States Aston Carter Full time

Description:

Aston Carter is partnering with a large financial institution to find a skilled HR administrator to support the team. This individual will be responsible for managing HR case management through phone and self-service while providing an exceptional customer service experience, promote and encourage employee self-service, and respond to inquiries not resolved at the Tier 0 self-service level. This position will gather information and escalate employee questions to the appropriate team in accordance with department policies and procedures, quality measures and Service Level Agreements.

Serve as a first point-of-contact for current and former employees, managers, retirees, family members and other stakeholders on HR policies and/or processes using service center procedures, policy manuals, knowledge management system and other reference materials.

Utilize case management system (UKG People Assist web ticketing system), to document and respond to written and oral inquiries, providing timely and accurate information, clarifying issues, researching answers, escalating unresolved problems, and following through to ensure that each case is fully resolved.

Resolve Tier I cases in a professional, sensitive, and customer-focused manner in accordance with Company policies, procedures, and Service Level Agreement.

Refer employees, managers, retirees, and families to HR self-service technology, outside vendors, or other resources as appropriate.

Utilize the different HR systems such as UKG, SucccessFactors and Cornerstone Learning Management System to answer employee questions.

Process changes in UKG including personal information, assignment information, and benefit changes.

Forward employee inquiries to Functional Specialists when specific, in-depth functional knowledge is required and notifying the appropriate team member when updates to the knowledgebase are needed. May write knowledge base articles to be posted in the portal.

Identify unusual calling events or frequent employee issues and work with the HR Service Center Manager to suggest process, procedure and/or training improvements including suggesting methods to update, simplify, or enhance processes, procedures, and technologies.

Additional Skills & Qualifications:

Serve as a first point-of-contact for current and former employees, managers, retirees, family members and other stakeholders on HR policies and/or processes using service center procedures, policy manuals, knowledge management system and other reference materials.

Utilize case management system (UKG People Assist web ticketing system), to document and respond to written and oral inquiries, providing timely and accurate information, clarifying issues, researching answers, escalating unresolved problems, and following through to ensure that each case is fully resolved.

Resolve Tier I cases in a professional, sensitive, and customer-focused manner in accordance with Company policies, procedures, and Service Level Agreement.

Refer employees, managers, retirees, and families to HR self-service technology, outside vendors, or other resources as appropriate.

Utilize the different HR systems such as UKG, SucccessFactors and Cornerstone Learning Management System to answer employee questions.

Process changes in UKG including personal information, assignment information, and benefit changes.

Forward employee inquiries to Functional Specialists when specific, in-depth functional knowledge is required and notifying the appropriate team member when updates to the knowledgebase are needed. May write knowledge base articles to be posted in the portal.

Identify unusual calling events or frequent employee issues and work with the HR Service Center Manager to suggest process, procedure and/or training improvements including suggesting methods to update, simplify, or enhance processes, procedures, and technologies.

Experience Level:

Entry Level

We reserve the right to pay

above or below the posted wage based on factors unrelated to sex, race, or any

other protected classification.

Eligibility requirements

apply to some benefits and may depend on your job classification and length of

employment. Benefits are subject to change and may be subject to specific

elections, plan, or program terms. This temporary role may be eligible

for the following:

Medical, dental & vision

401(k)/Roth

Insurance (Basic/Supplemental Life & AD&D)

Short and long-term disability

Health & Dependent Care Spending Accounts (HSA &

DCFSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.