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Customer Services Specialist
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Customer Service Specialist
5 days ago
Los Angeles, United States Clínica Romero Full timePosition Title: Customer Service Specialist Department: Quality Improvement/Quality Assurance Status: Full-Time, Union Location: 2032 Marengo St. Los Angeles Ca 90033 Position Summary: Position requires excellent customer service skills with patients, employees, and the public, including but not limiting to: offering friendly, courteous, and confidential...
Patient Services Specialist
2 months ago
Job Description
Job Description
Position: Patient Services Specialist #720144
Program: Community Health Programs
Department: Health Services
Reports to: Program Manager
Compensation: $18.00-$21.11 per hour, plus $1.75 per hour Shift Differential Premium for hours worked between 6pm-6am
Schedule: Monday-Friday 8:00am-5:00pm
Status: 100%, Full-Time, Non-Exempt, Union
Probation: 90 days
Benefits: Medical, Dental, Vision; also including Life Insurance, Long-Term Disability, Employee Assistance Program, and a 403(b) Retirement Plan
Center’s Mission:
Building a world where LGBT people thrive as healthy, equal, and complete members of society.
DEPARTMENT SUMMARY: As the nation’s largest and most experienced provider of LGBT medical and mental health services, we help LGBTQ people lead healthier, happier lives, by keeping their minds and body well. All services are free or low cost. We’re also one of the few Federally Qualified Health Centers in the nation with providers who specialize in primary care for LGBTQ people and with a research team working to advance the care and treatment of people in our community.
JOB SUMMARY: Under the direction of the Program Manager, the Patient Service Specialist will be responsible for providing administrative and clerical support to the department. These responsibilities include being involved with the ADAP program, generate reports, data entry, payment entry, and patient account reconciliation with all accepted billing practices.
ESSENTIAL FUNCTIONS:
• Conduct financial screening for all new and existing clients of the ADAP program according to the guidelines set by the state office drug assistance.
• Assess patients’ eligibility for private and/or public insurance coverage and share of cost information.
• Provide information to clients via telephone or in person regarding ADAP program and offer assistance to clients regarding concerns they may have regarding the program.
• Generate reports/invoices based on information collected from patients and insurance provider.
• Review all client medical records for full documentation and review of delivery of services.
• Take part in clinic data collection procedures and in the development of new strategies for the handling of data, particularly as it relates to billing information including collect and input data on a daily basis to keep current and accurate all medical, social service and operational information on the clinic database along with maintaining the database, including a weekly backup.
• Prepare daily, biweekly and monthly reports on generated and collected fees including generating daily service recap reports and reconcile them with client service tickets.
• In adherence with cash handling policies and procedures, secure generated cash revenue daily.
• Maintain the records for ADAP program in a manner which is consistent with the audit guidelines.
• Interact with service providers to ensure accurate completion of daily service delivery tickets and superbill forms.
• Interface with the pharmacy staff regarding ADAP drug issues and transactions.
• Attend weekly staff meetings and other meetings as needed.
• Other duties as assigned.
JOB QUALIFICATIONS AND EXPERIENCE:
• Knowledge of or experience working with the LGBTQ community and familiarity with issues of particular relevance to LGBTQ people.
• A passion for the Center’s work and its mission to make the world a better place for LGBTQ people.
• Minimum 1 year experience in finance, economics, accounting or related field (education in finance, economics, accounting or related field may be substituted for experience).
• Minimum one-year experience in working in an outpatient clinical setting.
• General working knowledge of HIV care/service providers and organizations.
• Computer skills and knowledge including word processing, database operations, spreadsheets and accounting software.
• Basic knowledge regarding public benefits programs (Medi-Cal, SSI, etc.).
• Excellent verbal and written communication skills.
• Bilingual skills, a plus (English/Spanish fluency preferred).
• Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities, gender expression, socio-economic backgrounds, religions, ages, English-speaking abilities, immigration status, and physical abilities in a multicultural environment.
The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race, color, ancestry, national origin, sexual orientation, gender identity and expression, sex, pregnancy, childbirth and related medical conditions, religion, disability, age, military or veteran status, including status as a victim of domestic violence, assault or stalking, genetic information (including family medical history), political affiliation or activities, medical or health conditions, and marital status.
The Center has implemented a policy requiring all staff to be up-to-date with COVID-19 vaccinations as a condition of employment, subject to applicable federal, state and local laws. For more information, please contact
jobs@lalgbtcenter.org
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