Patient Services Specialist
2 months ago
De La Pena Eye Group, a Covenant Physician Partner, is looking for a Fulltime Patient Services Specialist to join our busy and growing team in Los Angeles, CA.Please note the pay range for this position is $18-$22/hr.About the OpportunityWorking Monday through Friday, 8:00 am to 5:00 pm, you have the opportunity to join a multi-site, multispecialty, state of the art group of providers that was founded in 1984. Over the past four decades DLP Eye Clinic has treated more than 400,000 patientsRotating weekends to support other locations, minimum 1 Saturday per month.Travel to other De La Pena Eye Clinic sites may be required, although infrequent, throughout the greater Los Angeles area.A patient's first impression is made long before they walk through our doors and are greeted face to face. You are the first voice they will hear over the phone when they call to schedule or prepare for their appointment. With every conversation, you have the opportunity to make a patient feel welcome, valued and cared for.With clear communication, careful listening and complete documentation, you give each patient security that they are important to our practice. You make the patient experience excellent, one phone call at a timeWe are seeking Patient Service Specialists who are caring and kind, with strong communication, documentation and time management skills.Essential Duties and ResponsibilitiesCheerful and polite communication on all phone calls.Quick response to each incoming phone call.Accurately obtaining and entering all required patient information.Kindly assisting each caller with their needs, directing to appropriate recipients.Expertly scheduling appointments for optimal patient experience with each visit.About the CandidateBilingual English/Spanish required.High school diploma, GED or equivalent.One (1) or more years of experience in a customer service setting, which could include a work study program, externship programs, and similar work history.Demonstrated proficiency with computers, multi-line phones, and other office equipment. Assertive and attentive customer service at all times.Willingness and aptitude to learn quickly.Strong communication and documentation skills.Attention to detail.Ability to learn, retain and follow specific instructions, applying to various circumstances.Ability to multitask and mange time well in a fast-paced environment.Emotional intelligence, ability to read situations and determine course of action in the moment.Ophthalmology experience is strongly preferred.Experience with EMR. What We OfferGenerous paid time off in addition to national holidays, two floating holidays, and a birthday holidayMedical, Dental, and Vision insurance after 30 days of employmentVoluntary employee and dependent life plansShort and Long-term disabilityHealth Savings Account and Flexible Spending Account eligibilityCritical Illness, Accident, and Hospital Indemnity insurance$250 of professional development funds provided every yearTuition Reimbursement up to $5,250 annuallyFree counseling sessions through our Employee Assistance ProgramInvest in your future with a company match on your 401kAssociate discounts at major retailers such as Amazon Prime, Costco, and Sam's ClubTravel discounts with Hertz and Liberty MutualVerizon Wireless discountsFree legal assistance through RocketLawyerPet InsuranceRN.com subscription reimbursementAccess to our free mental wellness program - SiblyCovenant Physician Partners is proud to be an Equal Opportunity Employer. Covenant does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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