Patient Registration Specialist
2 weeks ago
Job Family:
Admissions SpecialistTravel Required:
NoneClearance Required:
NoneRole Overview:
The Patient Registration Specialist plays a crucial role in collecting and confirming patient demographic details, insurance coverage, and eligibility. This position ensures the correct assignment of medical records and account numbers, thereby facilitating accurate billing and clinical documentation.
Work Schedule:
This is a part-time role requiring varied shifts, including three weekends each month, one to two weekdays, and holidays. Please note that the schedule may be modified based on operational needs and patient volume.
Key Responsibilities:
- Gather comprehensive and precise demographic and financial information from various sources, including patient interviews, physician offices, and internal departments.
- Secure necessary signatures on legal consents and insurance documentation.
- Conduct required pre-certifications, credit referrals, or deposit collections. Enter data into the system and document any incomplete admissions or registrations as required. Obtain pre-certification, referral, or authorization numbers and update patient files accordingly.
- Inform patients, family members, physicians, and supervisors about insurance coverage issues, including co-payments, deductibles, or deposits needed, ensuring all information is documented in the system.
- Review physician orders for completeness and ensure all required information is included.
- Complete Medicare compliance tasks and obtain Advance Beneficiary Notices (ABN) when necessary.
- Maintain knowledge of all federal, state, and local laws regarding insurance regulations.
- Operate multiple computer systems effectively.
- Provide excellent customer service at all times, directing unresolved issues to the appropriate supervisor.
- Handle telephone inquiries by following established protocols and providing assistance to callers.
- Complete all shift responsibilities promptly and accurately.
- Adhere to all safety regulations, policies, and procedures as defined by the organization.
Qualifications:
- High School Diploma or equivalent is required.
- A minimum of one year of experience in a healthcare environment or a customer service role that involves data entry, insurance processes, and various software applications.
- Ability to type at least 35 words per minute.
- Familiarity with medical terminology.
- Proficient computer skills, particularly in Microsoft Office applications.
Preferred Qualifications:
- Two years of experience in emergency department admissions.
- Ability to effectively greet and relate to patients, physicians, and staff.
- Strong organizational skills with the capability to prioritize tasks and manage time efficiently.
- Excellent interpersonal skills with effective verbal and written communication abilities.
- Capacity to maintain professionalism in high-pressure situations.
- Competence in handling pressure and addressing complaints.
- Present oneself in a professional manner through appearance and conduct.
Compensation and Benefits:
The annual salary range for this position is $37,600.00-$56,000. Compensation decisions are influenced by various factors, including skills, experience, training, security clearances, licensure, certifications, and organizational needs.
What We Offer:
Guidehouse provides a comprehensive rewards package that includes competitive pay and a flexible benefits plan, reflecting our commitment to fostering a diverse and supportive workplace.
Benefits include:
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Potential eligibility for a discretionary variable incentive bonus
- Parental Leave
- 401(k) Retirement Plan
- Basic Life & Supplemental Life Insurance
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability Insurance
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
About Guidehouse:
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with applicable law or ordinance requirements.
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