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Strategic Accounts Manager

2 months ago

Fort Lauderdale, United States Hayes Locums Full time

KEY OBJECTIVE:

The Manager, Strategic Accounts will serve as a trusted partner to Hayes’ key enterprise clients by developing and fostering deep and long-lasting relationships, with the overall goal of nurturing the client relationship, protecting the integrity of our service, and driving customer loyalty. The Manager, Strategic Accounts is pivotal in ensuring client retention, satisfaction/advocacy, and GROWTH. ROLE:

Partner with Director, Strategic Accounts to strategically grow existing and new business Service&develop named strategic client accounts, existing and new, by utilizing service line product knowledge, understanding of each client’s locum utilization and communication of the recruitment process Build relationships with strategic accounts and be point of escalation for those contacts Nurture& initiateclient relationships by establishingan integrated network of communication &point of contacts for health systems Maintain regular contact and site visitswithin assigned accounts and territory Present key results and opportunities to senior level contacts at client Partner with the Physician Recruitment team to maintain awareness onopen jobs and physician activity Partner with the Director of Business Development to create, maintain and address service quality concerns Attend and participate in strategic conferences as well as customer events Facilitate voice of customer reporting and applicablebusiness reviewreporting Create and develop individualized account strategies for expansion opportunities in collaboration with Director, Strategic Accounts RESPONSIBILITIES:

Integrated System-wide relationship Understand who the key decision makers and influencers at each facility identified Build new relationships with C-Suite and VP level contacts in an effort to create more integrated and global effort to meet clients need.

Voice of Customer Respond to requests, questions, issues for target clients. Escalation to Director, Strategic Accounts.

Enhance customer service and additional attention to ensure expectations are meet and delivered

Customize Credentialing Process Work w/ MSS to establish credentialing process/expectations with each Key Account in collaboration with Director, Strategic Accounts Interact around a problem file (i.e. set up conference calls)

Strategic Visits /Conferences Annual Site Visit Additional visits to territory clients Regional Conferences Participate in client charity events and other client entertainment functions

Business Review In collaboration with Director, Strategic Accounts Use Analytics and Business Intelligence Reports to create metrics and reporting around: Days worked, Specialty and Site Physician and Ancillary locum expense Presents to placement ratio Trends (credentialing timeframe, what we are doing well, what needs attention) Thought leadership

QUALIFICATIONS:

Bachelor’s Degree At least2+ yearsof experience in provider staffing Experience inrelationship management,business development and account management Ability to travel up to 50% Previous experience in a metrics driven environmentwith the ability to drive results Proficiency with managing objections and high-level sales talk tracks Ability to utilize problem solving and critical thinking skills Strong written and verbal communication skills, including presentation skills Ability to work with cross functional teams, collaborate and build positive relationships Willingness to assist, periodically, in on-call for travel change request

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