Client Service Coordinator

5 days ago

Lexington, United States Banfield Full time

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. ESSENTIAL RESPONSIBILITIES AND TASKS ? Live and exemplify the Five Principles of Mars, Inc. within self and team. ? Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. ? Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients. ? Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health. ? Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. ? Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. ? Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. ? Conduct administrative functions as necessary. ? Other job duties as assigned. THE FIVE PRINCIPLES ? Quality The consumer is our boss, quality is our work and value for money is our goal. ? Responsibility As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. ? Mutuality A mutual benefit is a shared benefit; a shared benefit will endure. ? Efficiency We use resources to the full, waste nothing and do only what we can do best. ? Freedom We need freedom to shape our future; we need profit to remain free

COMPETENCIES Leadership ? Customer Focus ? Peer Relationships ? Integrity & Trust ? Action Oriented ? Listening Functional ? Preventative care and OWPs Position Description Client Service Coordinator - Job Description.docx 2 of 3 Last Revised: 08/20/2013 JP ? Communication Skills ? Client Service Skills ? Priority Setting ? Time Management CAPABILITIES AND EXPERIENCE (CAN DO) ? Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. ? Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. ? Organizational ability Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. ? Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions. ? Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. ? Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. ? Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement. ? Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc. ATTITUDES (WILLDO) ? Initiative shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done. ? Integrity Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment. ? Cooperativeness Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others. ? Flexibility Is open to changing situations and opportunities and is willing to perform all tasks assigned. ? Independence Able and willing to perform tasks and duties without supervision. ? Tolerance for Stress / Resiliency Maintains a positive can do outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONS ? Ability to work at a computer for long periods of time. ? Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc. Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings. ? Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently. ? The noise level in the work environment is moderately high. ? Requires sufficient ambulatory skills in order to perform duties while at hospital. ? Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds. ? Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment. ? Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Position Description Client Service Coordinator - Job Description.docx 3 of 3 Last Revised: 08/20/2013 JP ? Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances. EXPERIENCE, EDUCATION AND/OR TRAINING ? High School Diploma or equivalent preferred. ? Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances. ? One year related experience required with customer service preferred. ? Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

  • Client Services Coordinator

    3 weeks ago

    Lexington, South Carolina, United States Meaningful Milestones Full time

    Job Title: Client Services SpecialistWe are seeking a highly skilled and compassionate Client Services Specialist to join our team at Meaningful Milestones. As a key member of our team, you will play a vital role in ensuring the success of our clients and their families.Key Responsibilities:Phone and Visitor Management:Answer and transfer phone calls, as...

  • Client Service Coordinator

    1 day ago

    Lexington, KY , USA, United States Banfield Full time

    Job Title: Client Service CoordinatorThe Client Service Coordinator plays a vital role in ensuring the smooth operation of our veterinary hospital. This dynamic individual will be responsible for driving the flow of clients and pets through the hospital, maximizing productivity, and providing exceptional client care.Key Responsibilities:Recruit new clients...

  • Client Care Coordinator

    3 weeks ago

    Lexington, Massachusetts, United States Interim HealthCare of Lexington MA Full time

    Job DescriptionAt Interim HealthCare of Lexington MA, we are seeking a skilled Client Care Coordinator to join our team.About the Role:We are looking for a detail-oriented and organized individual to assist our Client Service Supervisor in ensuring compliance with quality and operational standards. As a Client Care Coordinator, you will be responsible for...

  • Sales and Service Coordinator

    6 days ago

    Lexington, South Carolina, United States Service Experts Full time

    {"title": "Sales and Service Coordinator", "description": "Job SummaryThe Sales and Service Coordinator is a key member of our team, responsible for supporting the Sales Team, Service Technicians, Maintenance Technicians, and Installers by maintaining accurate data in our systems. This role requires excellent communication skills, as you will be interacting...

  • Sales and Service Coordinator

    2 weeks ago

    Lexington, United States Service Experts Full time

    Location:Sales and Service CoordinatorReports To: Sales Manager, Operations Manager, Office Manager, or General ManagerStatus: Full-time, Regular positionCategory: SalesLocation Name: Midland Air Service Experts Heating and AirLocation Address: 714 S Lake Dr, Lexington, SC 29072Pay: $18.00 to $22.00 an hour plus bonus...

  • Client Service Associate

    1 week ago

    Lexington, United States Wingate Wealth Advisors, Inc. Full time

    We are looking for an experienced, detail-oriented, and proficient Client Service Associate to serve as the primary client service and support role for Senior Partners and one or more Client Relationship Teams. The ideal candidate must bring 2-6 years’ experience providing administrative support in the wealth management or financial advisor industry. This...

  • Client Service Associate

    2 weeks ago

    Lexington, United States Wingate Wealth Advisors, Inc. Full time

    We are looking for an experienced, detail-oriented, and proficient Client Service Associate to serve as the primary client service and support role for Senior Partners and one or more Client Relationship Teams. The ideal candidate must bring 2-6 years’ experience providing administrative support in the wealth management or financial advisor industry. This...

  • Client Service Associate

    1 week ago

    Lexington, United States Wingate Wealth Advisors LLC Full time

    We are looking for an experienced, detail-oriented, and proficient Client Service Associate to serve as the primary client service and support role for Senior Partners and one or more Client Relationship Teams. The ideal candidate must bring 2-6 years experience providing administrative support in the wealth management or financial advisor industry. This...

  • Client Services Specialist

    1 month ago

    Lexington, United States Meaningful Milestones LLC Full time

    We are seeking a Client Support Specialist to join our Compassionate ABA Therapy team! At Meaningful Milestones, we are dedicated to delivering exceptional Compassionate, Trauma Assumed ABA therapy services to children with autism and related disorders. Our compassionate team is committed to creating a positive impact on the lives of our clients and their...

  • Client Services Specialist

    2 weeks ago

    Lexington, Kentucky, United States Meaningful Milestones LLC Full time

    Job Title: Client Services SpecialistWe are seeking a highly skilled and compassionate Client Services Specialist to join our team at Meaningful Milestones LLC. As a Client Services Specialist, you will play a vital role in ensuring the success of our clients and their families.Key Responsibilities:Provide exceptional customer service to clients and their...

  • Client Service Associate

    1 week ago

    Lexington, Kentucky, United States Wingate Wealth Advisors LLC Full time

    Job Title: Client Service AssociateWe are seeking a highly skilled and detail-oriented Client Service Associate to join our team at Wingate Wealth Advisors, LLC. As a key member of our client service team, you will be responsible for providing exceptional support to our clients and professional staff.Key Responsibilities:Provide comprehensive support to...

  • Case Manager/Service Coordinator

    2 weeks ago

    Lexington, South Carolina, United States Care Lync Full time

    Job Title: Case Manager/Service CoordinatorAbout Care LyncCare Lync is a leading social services agency dedicated to providing exceptional support coordination services to individuals with intellectual, developmental, and physical disabilities, as well as autism spectrum disorder. Our team of experienced professionals is committed to helping individuals...

  • Client Services Representative

    4 weeks ago

    Lexington, Kentucky, United States Cetera Financial Group Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Client Services Representative to join our team at Cetera Financial Group. As a Client Services Representative, you will play a critical role in supporting our Financial Advisors with their day-to-day operations, ensuring exceptional customer service and experience for our clients.Key...

  • Client Assistant

    4 months ago

    Lexington, United States Robert W. Baird & Company, Inc. Full time

    Provide exceptional client service and operational support for one or more Financial Advisors following a wealth management or portfolio management business approach. Responsible for client onboarding coordination, which includes managing Financial A Financial Advisor, Assistant, Client Service, Client Relations, Management

  • Client Services Representative

    2 months ago

    Lexington, United States Cetera Financial Group Full time

    Job Description This person supports Financial Advisors (Registered Representatives) with running their day-to-day Investment practice while enhancing the customer service level and experience. This person works directly with the Registered Representative(s) to prepare and process client paperwork, perform client financial transactions, maintain client...

  • Healthcare Client Services Specialist

    2 months ago

    Lexington, Kentucky, United States Foster Health & Wellness Pllc Full time

    Job OverviewWe are seeking a dedicated Healthcare Client Services Specialist to join our team at Foster Health & Wellness Pllc.This full-time position involves a variety of responsibilities aimed at enhancing patient experiences and ensuring operational efficiency.Key Responsibilities:Facilitate patient interactions to promote satisfaction and loyalty.Manage...

  • Client Assistant

    3 months ago

    Lexington, United States Baird Full time

    Challenge your thinking and build an amazing career with the best people in the financial services industry! Baird's Financial Advisors provide advice, strategies, and solutions to high-net worth individuals and families across the United States, serving as true partners. True wealth management goes beyond managing investments. At Baird, we understand it...

  • Service Coordinator

    3 weeks ago

    Lexington, North Carolina, United States EveryAge Full time

    Job SummaryWe are seeking a highly skilled and compassionate Service Coordinator to join our team at EveryAge. This role will be responsible for coordinating efforts to advocate for and assist residents living in HUD 202 Elderly Housing managed by EveryAge.Key ResponsibilitiesCoordinate outreach, resource coordination, problem solving, intervention,...

  • Client Assistant

    3 months ago

    Lexington, United States Baird Full time

    Challenge your thinking and build an amazing career with the best people in the financial services industry! Baird's Financial Advisors provide advice, strategies, and solutions to high-net worth individuals and families across the United States, serving as true partners. True wealth management goes beyond managing investments. At Baird, we understand it...

  • Client Service Associate

    2 days ago

    Lexington, United States Teleperformance USA Full time

    Category :Customer Service/SupportAbout TPTeleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired andpassionate people speaking more than300 languages,...