Client Service Coordinator

2 days ago


Lexington KY USA, United States Banfield Full time
Job Title: Client Service Coordinator

The Client Service Coordinator plays a vital role in ensuring the smooth operation of our veterinary hospital. This dynamic individual will be responsible for driving the flow of clients and pets through the hospital, maximizing productivity, and providing exceptional client care.

Key Responsibilities:
  • Recruit new clients by promoting hospital services and ensuring superior client care.
  • Maximize the number of pets seen by the hospital team through efficient hospital operations.
  • Provide professional, efficient, and exceptional service to clients at all times.
  • Assist clients with completing documentation, entering pet information, and utilizing proper collars and tags for identification.
  • Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
Requirements:
  • High School Diploma or equivalent preferred.
  • One year related experience required with customer service preferred.
  • Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.
Working Conditions:
  • Ability to work at a computer for long periods of time.
  • Ability to be confident around pets.
  • Must have mental processes for reasoning, remembering, mathematics, and language ability to perform duties proficiently.


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