Sales and Service Coordinator

7 days ago


Lexington, South Carolina, United States Service Experts Full time
{"title": "Sales and Service Coordinator", "description": "Job Summary

The Sales and Service Coordinator is a key member of our team, responsible for supporting the Sales Team, Service Technicians, Maintenance Technicians, and Installers by maintaining accurate data in our systems. This role requires excellent communication skills, as you will be interacting with customers to schedule service calls and follow-up visits.

Key Responsibilities
  • Communicate with customers to schedule service calls and gather information on their current systems and needs.
  • Remind customers of upcoming scheduled appointments and keep them informed of any changes in technician arrival times.
  • Plan and route branch staff to service calls based on availability, skill sets, customer equipment, and geographical location.
  • Ensure the capacity planner is maintained and proactively fill appointment gaps due to customer cancellations or rescheduling.
  • Represent the company professionally, honestly, and ethically in all business matters and concerns.
  • Assign sales leads to Residential Sales Consultants in accordance with our Lead Distribution Policy.
Requirements
  • High school diploma or equivalent with experience working in customer service or other customer-facing environments.
  • Experience or training in the use of computers and related systems in an administrative office environment.
  • Ability to multi-task and work effectively in a fast-paced and constantly changing work environment.
  • Excellent customer-service, communication, and interpersonal skills.
  • Ability to work effectively in both a team and an independent environment.
  • Knowledge of local geographical areas (streets, highways, cities, and towns).
  • Ability to make decisions based on established guidelines and procedures.
  • Effective organizational and time-management skills.
What We Offer
  • Competitive pay, including incentive opportunities for many positions.
  • Paid Time Off and Company Holiday Pay.
  • Medical, Dental, and Vision Insurance programs.
  • 401(k) Retirement Savings Plan with company matching contributions.
  • Life Insurance, for you and options for your family.
  • Short-term and Long-term disability insurance options.
  • Supplemental benefit programs, such as Legal advice, pet insurance, and health advocacy programs.
  • World Class Training opportunities, through our Experts University.
  • Career Development opportunities.
", "lang_code": "en"}

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