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Service Scheduling Coordinator

2 months ago

Villa Park, United States Coker Service Inc. Full time
Position Overview:
As a Service Scheduling Coordinator, you will play a crucial role in organizing and managing the workflow of service technicians. Your primary responsibility will be to ensure that all service calls are efficiently scheduled and communicated to both customers and technicians.

Key Responsibilities:
  • Coordinate and assign service calls to technicians.
  • Effectively communicate the schedule to both customers and technicians.
  • Develop and manage Preventative Maintenance schedules for a diverse range of clients and equipment.
  • Provide timely updates to customers regarding the status of their service requests.
  • Collaborate with various departments to ensure technicians are adequately prepared for service assignments.
  • Align service technicians' schedules to meet customer expectations and deadlines.
Required Skills:
  • Proficient in the Windows operating system.
  • Experienced with Google Apps for Business.
  • Outstanding customer service abilities.
  • Capable of maintaining a positive demeanor in a fast-paced, high-pressure environment.
  • Adept at coordinating the schedules of over 20 technicians across multiple states.
  • Familiar with CAD (computer-aided dispatch) systems.
  • Strong ability to visualize geographical data and efficiently route technicians using mapping software.
  • Skilled in developing actionable plans while remaining flexible to adapt to the dynamic nature of service operations.