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Medical Front Office Supervisor

2 months ago

Des Moines, United States Axes Physical Therapy Full time

Axes Physical Therapy is dedicated to positively impacting and improving the lives of the people we serve This is achieved by hiring great people and providing great services. Axes PT is excited to be growing and with that comes an opportunity for a new position. We are looking for a Medical Front Office Supervisor to work in our

North / St Charles County Region Clinics .

This position will be responsible for managing the day-to-day front office operations in our fast-paced outpatient physical therapy center. You will function as a supportive resource for the clinical staff, with emphasis on the patient and client experience through effective and friendly communication, timely scheduling, and collection of patient information and insurance information. You will oversee and perform insurance verification and authorization, collection, and monitoring of patient balances, and communicate with the director and billing/accounts receivable to ensure proper application of medical benefits.

Essential Job Functions include:

Perform job duties in alignment with organizational core values

Demonstrate client and patient-centered in-person and over-the-phone interactions

Oversee and take responsibility for timely and appropriate scheduling of new patients

Ensure proper data entry in line with front office processes and procedures. Follow processes outlined to ensure accuracy and completeness.

Gather insurance information and verify benefits for patients. Be able to communicate insurance information to patients to ensure comprehension

Work with the clinical team to schedule follow-up visits appropriately

Follow up with existing and past patients to ensure scheduling frequency is maintained

Assist in inventory management in the clinic, especially related to front office supplies/needs

Be an active participant in maintaining clinic appearance/cleanliness, especially the front office and waiting room workspace

Assist therapists and the clinical team as needed with patient care

Assist patients with the completion of necessary paperwork (as needed)

Demonstrate client-centered interactions when speaking with external customers, including physician offices, insurance providers, and case managers

Experience Required includes:

Strong relationship-building capabilities and interpersonal skills

Strong organizational abilities and attention to detail

Excellent time management skills

Ability to exercise a high degree of initiative and independent judgment in solving problems

Ability to effectively communicate with customers verbally and in writing

Able to work as a positive team member with peers and management

Ability to maintain and ensure confidentiality of all patient/client information in accordance with company policy

Knowledge of Insurance EOB preferred

Understanding of EMR/Revenue Cycle Management systems preferred

Qualifications Required include:

Minimum of a High School diploma (Associates preferred)

Customer Service: 3 years or more

Computer Skills: 3 years or more

Medical Office experience: 2 years preferred

We support our employees with a generous benefits package. All full-time employees receive the benefits below.

Employer Contributions to Benefits include:

Medical Insurance

Dental Insurance

Vision Insurance

401k with Company Match

Employer Paid Benefits include:

Short Term Disability

Long Term Disability

Holiday Pay

Paid Time Off

Apply Now to Join the Fun

Axes Physical Therapy is an Equal Opportunity Employer.

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