Front Desk Supervisor

2 months ago

West Des Moines, United States Arbor Lodging Management Full time

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are people-focused, data-driven, and accountable-to our guests and our clients.

Summary:

The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives. They are the lead front desk support for the Operations Manager, assisting with the accounting and human resources functions of the Front Office. The main focus of the role is the training, supervising, and scheduling of the front desk team. The FDS serves as the lead point person with regard to the Front Desk technology systems and in-house guest marketing initiatives. The FDS also represents the hotel with all guests in absence of the General Manager and Operations Manager. Will also function as a Guest Service Agent.

Duties & Responsibilities:

  • Ensure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures. Ensure all staff has the supplies needed to effectively carry out their job functions
  • Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information
  • Responsible for the supervision of the security of cash, credit card transactions, and guest information
  • Supervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Work with the hotel's property management system to maximize revenue through occupancy and rate adjustments based on market conditions
  • Establish effective Front Desk communication and information system through logs, department meetings, and one-on-one interaction with the staff
  • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
  • Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
  • Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner
  • Supervising the accurate processing all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned cash bank(s)
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
  • Regularly sell hotel rooms through direct client contact
  • Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services
  • Perform other duties as assigned
Requirements

Qualifications:
  • High School diploma or equivalent required
  • Two years of previous hotel front desk experience required
  • Ability to speak, read, and write fluent English; other languages beneficial
  • Professional verbal and written communication skills
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
  • Problem solving, reasoning, motivating, organizational and training abilities preferred
  • Experience with Microsoft Office and Opera systems required
  • Frequently standing up, bending, climbing, kneeling, and moving about the facility
  • Carrying, lifting or pulling items weighing up to 50 pounds
  • Frequently handling objects and equipment
  • Will be required to work mornings, evening, weekends, and holidays
Benefits:
  • Competitive salary
  • Annual review with increase potential
  • 401k program with company match
  • Additional benefits may be available
Arbor's Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:
  • Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
  • Lead with Heart - Be kind, passionate and hospitable.
  • Be Accountable - Take ownership and deliver results.
  • Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
  • Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

  • Front Desk Supervisor

    4 weeks ago

    West Des Moines, United States Atrium Hospitality Full time

    Hotel: Des Moines Sheraton. Front Desk Supervisor. Full time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence Pay Rate: 17.50/hour to 18.38/hour. At Atrium Hospitality, we want our associates to have positive experi Front Desk, Supervisor, Customer Service, Hotel, Associate

  • Front Desk Supervisor

    3 months ago

    Key West, United States The Capitana Full time

    We are looking for highly organized candidates with excellent people skills for the position of Front Desk Supervisor. As part of the initial first 10 minutes of a guests experience, the Front Desk Supervisors are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the...

  • Front Desk Associate

    1 month ago

    West Des Moines, United States Atrium Hospitality Full time

    Hotel: Des Moines Sheraton. Front Desk Associate. Full time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life Associate, Front Desk, Front Desk Associate, Customer Service, Hospitality, Hotel

  • Front Desk Supervisor

    2 weeks ago

    Key West, United States Remington Full time

    What you will be doing Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators. Have complete understanding of Front Office staff's roles and duties and be able to perform...

  • Front Desk Representative

    4 weeks ago

    Des Moines, Iowa, United States Residence Inn West Des Moines Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Residence Inn West Des Moines. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesProvide attentive and courteous service to guests...

  • Hotel Front Desk Agent

    4 weeks ago

    West Des Moines, Iowa, United States Steak N Shake Full time

    Job OverviewAs a Hotel Front Desk Agent at Steak N Shake, you will be the first point of contact for our guests, responsible for managing their accommodation and providing exceptional customer service. Key ResponsibilitiesRegister guests and manage reservationsProvide information about rooms, rates, and amenitiesRespond to client complaints in a timely and...

  • Front Desk Associate

    4 weeks ago

    Des Moines, Iowa, United States Newbury Living Full time

    Newbury Living is seeking a flexible and reliable Front Desk Associate to join our team. This role requires the ability to work varied shifts, including mornings, afternoons, evenings, and overnights, to ensure 24/7 coverage of our front desk. If you have a strong background in customer service and are able to adapt to changing situations, this may be the...

  • Hotel Front Desk Agent and Cleaner

    4 weeks ago

    West Des Moines, Iowa, United States Steak n Shake Full time

    Hotel Front Desk Agent Job DescriptionWe are seeking a skilled Hotel Front Desk Agent and Cleaner to serve as our guests' first point of contact and manage all aspects of their accommodation. This role requires the ability to work evenings and weekends.Key Responsibilities:Perform all check-in and check-out tasksManage online and phone reservationsInform...

  • Front Desk Supervisor

    1 month ago

    West Palm Beach, United States Pyramid Global Hospitality Full time

    About Us Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee...

  • Front Desk Hospitality Specialist

    4 weeks ago

    Des Moines, Iowa, United States Staybridge Suites Full time

    h3Job Description/h3pAt Staybridge Suites, we are seeking a Part-Time Front Desk Agent to provide exceptional customer service and ensure a seamless check-in and check-out process./ppbKey Responsibilities:/b/pulliExtend a warm welcome to arriving guests/liliEfficiently manage reservations and address inquiries/liliFacilitate smooth check-ins and...

  • Customer Service- Front Desk at our hotel

    2 months ago

    West Des Moines, United States Steak n Shake Full time

    Job brief We are looking for a Hotel Front Desk Agent and Cleaner to serve as our guests' first point of contact and manage all aspects of their accommodation. Must be able to work evenings and weekends. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you...

  • Customer Service- Front Desk at our hotel

    2 months ago

    West Des Moines, United States Steak n Shake Full time

    Replies within 24 hours Job brief We are looking for a Hotel Front Desk Agent and Cleaner to serve as our guests' first point of contact and manage all aspects of their accommodation. Must be able to work evenings and weekends. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms,...

  • Hotel Front Desk Agent and Cleaner

    4 weeks ago

    West Des Moines, Iowa, United States Steak N Shake Full time

    Job DescriptionWe are seeking a skilled Hotel Front Desk Agent and Cleaner to serve as our guests first point of contact and manage all aspects of their accommodation.This role involves registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the...

  • Front Desk Supervisor

    4 months ago

    West Lafayette, United States White Lodging Full time

    Summary: White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is how you make people feel. That's where you come in. You'll help bring the virtue of hospitality to life while we create an environment...

  • Front Desk Team Lead

    1 month ago

    Key West, Florida, United States The Capitana Full time

    Job Title: Front Desk SupervisorWe are seeking a highly organized and people-skilled Front Desk Supervisor to join our team at The Capitana. As a key member of our front desk team, you will be responsible for making lasting first impressions, starting with a warm welcome, and owning each interaction with our guests. Your excellent communication skills and...

  • Front Desk Agent

    4 weeks ago

    Des Moines, United States StepStone Hospitality Full time

    The Beautiful and historic Renaissance Des Moines Savery Downtown hotel is looking for fun, ambitious, customer service-oriented individuals to join our Front Office Team. If you have a passion to serve while having fun, meeting new people, then this is the career for you! What will you do? Register and assign rooms and issue room keys to guests. Sort and...

  • Front Desk Associate

    4 weeks ago

    West Glacier, Montana, United States Pursuit Collection Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Front Desk Associate to join our team at Glacier National Park. As a Front Desk Associate, you will be responsible for providing exceptional guest service, managing front desk operations, and maintaining a clean and organized work environment.Key ResponsibilitiesRegister and assign rooms to...

  • Front Desk Agent

    4 months ago

    West Des Moines, United States Residence Inn West Des Moines Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The...

  • Front Desk Agent

    4 months ago

    West Dover, United States Mount Snow Resort Full time

    As the Front Desk Agent, you are the face of the hotel! You are the first point of contact for all guests and help make their stay a memorable one. If you are new to hospitality, Front Desk Agent is a great starting point with huge potential for upwa Front Desk, Agent, Hotel

  • Front Desk Agent

    4 weeks ago

    Des Plaines, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Fairfield Inn Chicago O'Hare [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and...