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Guest Services Supervisor

2 months ago

Des Moines, Iowa, United States HYATT Hotels Full time

Join Our Team as a Front Office Supervisor

If you are seeking a fulfilling career with Hyatt, we recognize that our guests choose Hyatt due to our dedicated and attentive associates who prioritize delivering exceptional service and memorable experiences.

Role Overview: Front Office Supervisors are key leaders who exhibit strong communication, leadership, and interpersonal skills. This position supports senior management by taking on essential management responsibilities. You will guide fellow associates through coaching, providing direction, and may also involve training, scheduling, payroll management, and recruitment.

Key Responsibilities:

  • Lead the front desk agents responsible for guest registration and communication regarding hotel services and promotions.
  • Engage in casual conversations with guests, significantly impacting their overall experience.
  • Handle payment processing and address guest inquiries efficiently.

Hyatt associates thrive in an environment that demands excellence while offering substantial rewards. Benefits Include:

  • Complimentary & Discounted Hotel Rooms - Enjoy free nights after a specified period, along with colleague and friends & family discounts.
  • DailyPay Available – Access your earned wages daily.
  • Affordable Benefits after a short waiting period – Full-time associates can enroll in medical, dental, vision, and life insurance.
  • Free Meals – Enjoy meals during your shift in our Colleague Cafeteria.
  • Referral Bonuses – Earn rewards for introducing new team members.
  • Financial Perks – Participate in a 401(k) plan with company matching and discounted employee stock purchase options.
  • Employee Assistance Program – Access 24/7 support for emotional, legal, and financial matters.

This opportunity is not just a job; it embodies the Hyatt Touch. Qualifications:

  • A genuine desire to meet the needs of others in a dynamic environment.
  • Comprehensive knowledge and experience in Front Office operations.
  • Excellent verbal and written communication abilities.
  • Capability to stand for extended periods.
  • Flexibility to work varied schedules, including weekends and holidays.