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Customer Success Manager, Strategic
3 months ago
Wunderkind is looking for a self-starting and dynamic Customer Success Manager to help senior leaders at some of the largest, most recognizable brands in the world solve their most pressing digital problems through our cutting edge software platform. The Customer Success Manager role involves a consultative and holistic approach to both digital marketing and client management - owning the customer lifecycle through strategy to renewal.
Day In The Life:
- Independently own and/or partner with a senior peer to own the relationship and ultimate success of a strategic segment of Wunderkind's customers ($300k ARR+), including strategy development, renewal, and upsell
- Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your customer's business strategy and measurements for success
- Communicate and continuously reinforce how Wunderkind drives revenue, what our competitive advantage is, and why WKND is worth the investment
- Serve as customer advocate internally while effectively collaborating with cross-functional teams including product, sales, engineering, and design
- 2+ years experience in customer success, account management or consulting
- Demonstrated track record working in a rigorous, results-driven role that directly impacted the growth of a business
- Excellent communication skills and EQ; you enjoy building relationships, overcoming push back and engaging in high touch client interaction
- Detail-oriented with the ability to project manage, set priorities and stay organized when managing multiple client relationships
- In addition to strong storytelling and strategic problem solving skills, you are comfortable executing on technical projects with internal and external stakeholders. You also have an ability to learn the WKND product quickly and/or continually deepen your existing product knowledge.
- Entrepreneurial spirit with with a healthy dose of humility
- Demonstrated success in fast-paced and demanding environments; you relish adversity and overcoming obstacles
Learn More About Our Company, Culture and 5 Core Values:
DRIVE UNDENIABLE PERFORMANCE:
- Wunderkind is a leading performance marketing engine that delivers tailored experiences at scale
- Digital businesses use Wunderkind to remember who users are better than ever before, allowing them to deliver high-performing, one-to-one messages on websites, through emails and texts, and in ads at a scale that's not otherwise possible.
- Driving $1.2 billion dollars annually in revenue for top eComm brands including Hugo Boss, Cole Hann, Fender, Bed Bath & Beyond, Gucci and more
- Incredible growth and promotion opportunities for top performing employees whether it be a leadership track or building out your own unique specialities
- Unwavering commitment to culture, community, office events, and DEI initiatives
- Fully stocked snacks, beverages, and weekly sandwich bar or catered lunch
- Exceptional management training programs and internal opportunities for 1:1 Performance Acceleration Coaching
- Company support and flexibility through all professional, personal, political, and world news and development
- Generous work life balance with 20 days PTO, 1 floating holiday, 14 National Holiday closures, Summer Fridays, 2 weeks of Newly-Wed PTO, Maternity & Paternity leave offerings
- Proud to be an equal opportunity and safe workplace
- Strongly committed to equal employment opportunities for all races, colors, ancestries, national origins, marital statuses, age, citizenship, disabilities, genders or gender identities, or Veteran status
