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Strategic Customer Success Manager, Media and Sports

1 month ago

New York, New York, United States Hootsuite Full time
Job Title: Strategic Customer Success Manager, Media and Sports

We're seeking a highly skilled Strategic Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for delivering exceptional customer experiences and driving business growth for our media and sports clients.

Key Responsibilities:
  • Develop and execute customized customer success plans to drive adoption, retention, and growth for our media and sports clients.
  • Build and maintain strong relationships with key stakeholders, including C-level executives, to understand their business needs and goals.
  • Provide thought leadership and strategic guidance to customers on how to leverage Hootsuite's products and services to achieve their business objectives.
  • Collaborate with cross-functional teams, including sales, marketing, and product, to identify and pursue new business opportunities.
  • Develop and deliver quarterly business reviews (QBRs) and executive business reviews (EBRs) to senior-level executives, highlighting key customer successes and growth opportunities.
Requirements:
  • 5+ years of experience in customer success, account management, or a related field, with a proven track record of driving business growth and customer satisfaction.
  • Strong understanding of the media and sports industries, including key trends, challenges, and opportunities.
  • Excellent communication, interpersonal, and negotiation skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Proven ability to analyze complex customer data and develop actionable insights to drive business growth.
  • Experience with customer success software, CRM systems, and Google Applications is a plus.
What We Offer:
  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A generous 401(k) matching program.
  • Opportunities for professional growth and development, including training and mentorship programs.

We're an equal opportunities employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.