Strategic Customer Success Manager for Healthcare

3 days ago


New York, New York, United States Writer Corporation Full time
About This Role

We are seeking a highly skilled Strategic Customer Success Manager to join our team at Writer Corporation. As a key member of our customer success organization, you will be responsible for driving the success of our Fortune 50-100 Healthcare and Life Sciences customers.

Our ideal candidate will have a strong background in customer success, with a proven track record of delivering high-touch, white-glove service to large, key accounts in the healthcare industry. You will be responsible for developing and executing customized success plans, driving adoption and renewal, and building strong relationships with our customers.

Key Responsibilities:

  • Develop and execute customized success plans to drive adoption and renewal
  • Build and maintain strong relationships with customers, including C-level executives
  • Collaborate with cross-functional teams to identify and address customer needs
  • Develop and deliver training and enablement programs to drive customer adoption
  • Monitor and analyze customer health and identify opportunities for growth

Requirements:

  • 7+ years of experience in customer success, with a focus on Fortune 50-100 accounts
  • Proven track record of delivering high-touch, white-glove service to large, key accounts in the healthcare industry
  • Strong analytical and problem-solving skills, with the ability to analyze complex customer data and identify opportunities for growth
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and cross-functional teams

What We Offer:

  • Competitive salary and bonus structure
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • Generous PTO and flexible work arrangements
  • Opportunities for professional growth and development

We are an equal-opportunity employer and welcome applications from diverse candidates. If you are a motivated and results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity.



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