Strategic Customer Success Manager

2 months ago

New York, United States DataSnipper Full time
About the role

We are looking for an ambitious and experienced Strategic Customer Success Manager. In this role, you are part of a fast-growing Customer Success team and build strong relationships with marquee logos within our key enterprise accounts. You take responsibility for the Customer Success strategy and the continuous growth of our existing customer portfolio of corporate teams in Internal Audit, Financial Control, and related functions. Your efforts will drive customer value and outcomes as well as uncover additional uses for our product. If you care about delivering value to customers, we would love to talk to you

About DataSnipper

DataSnipper is the driving force behind an intelligent automation platform that's transforming the world of audit and finance. Founded in 2017, DataSnipper has skyrocketed and is now OFFICIALLY the fastest-growing software company in the Netherlands according to Deloitte Fast50 and recently achieved Unicorn status in our latest funding round. With over 500.000 users in 125+ countries and offices in Kuala Lumpur, Amsterdam and New York, DataSnipper is shaking things up. And we're not stopping there.

At DataSnipper, we're always on the lookout for innovators who think outside of the box. New ideas aren't just welcomed at DataSnipper-they're essential

What you will do:
  1. Enterprise Account Planning: Develop and execute success plans specifically designed for our strategic customers. Work closely with Sales, Marketing, and Product teams to develop the Customer Success strategy and to drive customer engagement.
  2. Business Development: As you will be a founding member of the part of the CS team that is focused on users outside of accounting firms, you will be working on exploring new use cases and value propositions, as well as working closely with our Product team to optimize the product roadmap for these new users.
  3. Relationship Management: Cultivate and nurture multi-threaded relationships with key stakeholders across complex global customers. Understand their business goals, challenges, and technology needs.
  4. Revenue Expansion: Drive customer expansion by identifying opportunities for upsell, cross-sell, and additional value-added services. Collaborate closely with other GTM teams to maximize value from these high-profile accounts.
  5. Customer Advocacy: Establish and grow a customer advocacy program within strategic customers. Leverage success stories and testimonials to highlight the impact of DataSnipper's solutions within this prestigious customer base.
  6. Improve the CS organization & beyond: Create & optimize processes for the enterprise accounts team and beyond.
What you bring
  • 5+ years in a customer success role, with a proven track record in working with global enterprise clients
  • Experience with business development, specifically exploring use cases and new applications for a software product
  • Possess a proactive mindset with a drive to innovate, develop new processes, and take on strategic initiatives aimed at achieving future-focused business outcomes.
  • Demonstrate strong project and time management skills with the ability to self-start, own tasks, and deliver successful results for customers.
  • Exceptional verbal and written communication skills, including the ability to present to executives and key decision-makers
  • Strong affinity with the software industry and understanding of B2B relationships
  • Full working proficiency in English, other language(s) a plus
What we offer
  • Excellent salary
  • Flexible paid time off
  • Comprehensive medical and dental coverage
  • 401K match
  • Paid parental leave
  • Stock participation plan
  • Company sponsored lunch
  • Hybrid mode of work (at least 3 days onsite in our New York City office)
  • Being part of one of the fastest-growing scale-ups in the Netherlands
  • Make an impact by disrupting the finance industry with us
  • A flexible and growing organization with lots of opportunities to learn and develop
  • International working environment, with a team of friendly and driven colleagues
  • Access to OpenUp and Talkspace, the mental health and wellness platform
  • Multiple social activities for team building

Next steps
  1. 30-minute intro call with the Recruiter
  2. 30-minute call with the hiring manager
  3. 60-minute assessment with hiring manager & Executive of CS
  4. Final chat with the CS Team

If this sounds interesting to you, please apply. We can't wait to meet you

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