Technical Success Support Analyst

2 weeks ago

Hamilton, United States PingWind Inc Full time

Location: Northern Virginia/DC Metro. Hybrid remote and in-person (Sterling, VA)Required Clearance: Public Trust Required Certifications: N/A RequiredEducation: Bachelor's Degree in Information Technology or related discipline Required Experience: 4+ years of relevant experienceDescriptionPingWind is looking for a Technical Success Support Analyst to support the Government with administering grants using a Commercial Off the Shelf (COTS) solution. The Technical Success Support Analyst will primarily be responsible for providing help desk support, including both technical and functional, working as the team lead monitoring issue resolution, and working closely with customers to solve problems.Responsibilities•Work as team lead, monitoring and holding the development team accountable for issue resolution per agreed-upon schedules•Triage customer system issues by replicating issues in the system and testing resolution in sandbox/test environments•Work as a liaison between customer and development teams by recording, analyzing, and triaging customer issues and managing issue communication to developers and resolution to customers•Capable of navigating Salesforce native pages and making changes to records or executing admin functions, including using workbench to query data for analysis•Become a subject matter expert on customer processes and be able to identify customer pain points and identify potential areas of improvement for the supported software•Respond to customer issues/questions•Determine and analyze user interface problems and orient users to new or changed procedures•Route issues to appropriate team members and follow up as needed•Maintain, retrieve, and integrate information for dissemination to project stakeholders•Create and update client-facing user guides and training materials as needed.•Escalate issues to Tier 2 as needed, as well as set customer expectations for follow-up•Host regular calls with clients to discuss ticket status and priority and any additional needs or concerns they may have•Host daily status calls with team of developers, Testers, and Business Analysts to hold accountable for issues they are working on•Lead requirements gathering for enhancement and change requests, quickly capturing and writing to client-requested enhancements (system gaps)•Support QA and UAT testing of newly built functionality for clientSkills•Capable of quickly learning and understanding the client's business goals, cycles, and processes•Tech/internet savvy and able to quickly gain expertise on new systems to guide the customer on how to serve their business needs•Able to create material and provide training to end user•Problem solver with strong ability to work alone in areas of core competence with minimal guidance•Excellent verbal and written communication skills•Ability to analyze issues and resolve problems with a quick turnaround time•Demonstrated ability to work in a team environment•Basic software testing knowledge•Must be Customer-centric, able to quickly establish rapport with client POCExperience•Salesforce Certified Administrator certificate preferred•Experience using Team Foundation Server (TFS), Zendesk, and Jira preferred•Experience with COTS SaaS products•Strong skills in Microsoft Office tools, with emphasis on Excel, Word, and PowerPointAbout PingWindPingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is a VA CVE certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in Washington DC and Northern Virginia. www.PingWind.comOur benefits include:Paid Federal HolidaysRobust Health & Dental Insurance Options401k with matchingPaid vacation and sick leaveContinuing education assistanceShort Term / Long Term Disability & Life InsuranceEmployee Assistance Program through Sun Life Financial EAP Guidance ResourcesVeterans are encouraged to applyPingWind, Inc. does not discriminate in employment opportunities, terms, and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law.Apply for this job

  • Technical Support Specialist

    2 weeks ago

    Hamilton, Ohio, United States StarTek Full time

    Location: Hamilton, OH Position: Customer Service Representative at Startek Experience: Not Specified Job Overview: At Startek, we recognize that every customer interaction is crucial. We are seeking dedicated technical support specialists who excel in creating meaningful connections that leave a lasting impression on our clients' customers. In this role,...

  • Compensation and Benefits Analyst

    2 weeks ago

    Hamilton, Texas, United States Customers Bank Full time

    Customers Bank is in search of a skilled Analyst to become a vital member of our Total Rewards Team. This position is essential in executing our comprehensive rewards strategy, with a focus on compensation management, benefits administration, and operational efficiency. The successful candidate will demonstrate initiative, possess strong analytical...

  • Customer Technical Support Engineer

    1 month ago

    Hamilton Township, United States Siemens Energy Full time

    Customer Technical Support Engineer About the Role Location United States of America New Jersey Hamilton Township Country/Region: United States of America State/Province/County: New York City: Olean Company Siemens Energy, Inc. Organization Transformation of Industry Business Unit Industrial Steam Turbines & Generators Full / Part time...

  • Financial Analyst

    2 weeks ago

    Hamilton, Mississippi, United States Tronox Full time

    OverviewThe selected candidate will deliver financial expertise, enhancing and refining business systems, methodologies, and controls to fulfill the requirements of internal teams, auditors, and other stakeholders. Key Responsibilities• Provide fundamental analysis on initiatives utilizing standard cost frameworks.• Ensure that project expenditures and...

  • Technical Writer

    2 days ago

    Hamilton, United States Kelly Services Full time

    Kelly Science has an immediate opening for a Technical Writer for our growing client near West Chester, OH. Join us in shaping the future of technical documentation and making a meaningful impact every day! Title: Technical Writer   Location: Cincinnati, OH (hybrid, 3 days in-office weekly) Length: 6-12 months Rate: $37-$42/hr. + Benefits (PTO, federal...

  • Accountant - Financial Analyst

    2 days ago

    Hamilton, Mississippi, United States Tronox Full time

    Job SummaryThe incumbent will provide financial services, maintaining and improving business systems, procedures, and controls to meet the needs of internal departments, internal and external auditors, and other stakeholders. Accountable to provide accurate accounting, cost analysis, variance analysis, financial support and project development for the...

  • Lead Financial Systems and Business Process Analyst

    4 hours ago

    Hamilton, New York, United States Colgate University Full time

    Job SummaryColgate University seeks a highly skilled and experienced Lead Financial Systems and Business Process Analyst to join its team. The successful candidate will be responsible for the creation and management of efficient projects, processes, and record keeping across the suite of finance systems.Key ResponsibilitiesReview and optimize the use of...

  • Technical Trainer

    3 months ago

    Hamilton, United States Charles River Laboratories Full time

    For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will...

  • Library Technical Assistant

    4 weeks ago

    Hamilton, United States Divine Mercy University Full time

    This is clerical and technical work involving technical support services in the Thelen Memorial Library of Divine Mercy University. Work involves responsibility for a variety of technical procedures, maintaining administrative records and files, and Library, Technical, Technical Support, Assistant, Internet, Technology, Education, Materials

  • Warranty Analyst

    4 weeks ago

    Hamilton, United States ThyssenKrupp Bilstein of America Full time

    Company thyssenkrupp is an international industrial and technology company employing around 100,000 people. Across 48 countries it generated sales of 38 billion in fiscal 2022/2023. Backed by extensive technological know-how, the businesses develop cost-effective and resource-friendly solutions to the challenges of the future, mainly in the fields of...

  • HR/PXT Analyst

    2 months ago

    Hamilton, United States Customers Bank Full time

    At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization...

  • Intelligence Data Analyst

    2 months ago

    Hamilton, United States The LaSalle Group Full time

    LaSalle Network is currently seeking a talented Intelligence Data Analyst to join a respected organization dedicated to supporting federal law enforcement efforts. As an Intelligence Data Analyst, you will play a crucial role in analyzing and interpreting various data sets related to illicit opioid trafficking, with a focus on identifying patterns and...

  • HRIS Implementation Specialist

    1 week ago

    Hamilton, Ohio, United States Armstrong Group Full time

    HRIS Analyst Job DescriptionAre you passionate about working for a company that values its employees and encourages personal and professional growth? Armstrong Group, a family-owned organization with a rich history, is seeking a skilled HRIS Analyst to join our team.Key Responsibilities:The successful candidate will work with our Human Resources Information...

  • Infor XA Analyst

    3 weeks ago

    Hamilton, United States Penco Products, Inc. Full time

    Key Responsibilities:Provide day-to-day user support for the Infor XA ERP system, addressing user inquiries and resolving issues promptly.Configure and customize the Infor XA ERP system to meet business requirements and enhance system performance.Collaborate with various departments to understand business processes and translate them into effective system...

  • Infor XA Analyst

    3 weeks ago

    Hamilton, United States Penco Products, Inc. Full time

    Key Responsibilities:Provide day-to-day user support for the Infor XA ERP system, addressing user inquiries and resolving issues promptly.Configure and customize the Infor XA ERP system to meet business requirements and enhance system performance.Collaborate with various departments to understand business processes and translate them into effective system...

  • Analyst, Ops Excellence

    2 months ago

    Hamilton, United States StandardAero Full time

    Operations Excellence AnalystCincinnati, OhioBuild an Aviation Career You're Proud OfWe're committed to the quality of work we do at every level. You'll achieve more with us through our training, high standards, and focus on preparation. Help us set the bar high across our entire organization so we can keep making an impact on the aviation world.Help us set...

  • Senior IT Analyst

    2 days ago

    Hamilton, Texas, United States HCL Technologies Full time

    Job SummaryWe are seeking a highly skilled Senior IT Analyst to join our team at HCL Technologies. As a key member of our IT Infrastructure and Services organization, you will be responsible for providing critical support to our production environment.Key ResponsibilitiesOperate and maintain incident, problem, and configuration management processes to ensure...

  • IT Support Specialist

    2 weeks ago

    Hamilton, Texas, United States HCL Technologies Full time

    Job Overview: We are seeking a dedicated individual to join our team as a Technical Support Specialist. The ideal candidate will possess the following qualifications:Key Responsibilities:1. Deliver exceptional customer service and support to our global clientele.2. Exhibit strong English communication skills to effectively interact with clients.3....

  • Senior Power BI Analyst

    2 weeks ago

    Hamilton Twp, United States Crescens Full time

    Job Title: Senior Power BI Analyst Location: Remote Duration: ContractJob Overview: ***This position necessitates an in-person interview. While webcam interviews may be considered, in-person is preferred.***This role is designed for a Senior Power BI Analyst with expertise in SQL and data warehousing for large-scale systems at Crescens. The primary...

  • Network Engineer, Operations

    3 months ago

    Hamilton, United States META Full time

    Summary: Meta is looking for a forward thinking Network Operations Engineer with a mix of technical and operations leadership & management skills in networking, business process engineering, compliance, and tooling/automation to join the Edge & Network Service Coordination (ENSC) team. This role will improve operations efficiency and reliability of one of...