Customer Technical Support Engineer

1 month ago

Hamilton Township, United States Siemens Energy Full time

Customer Technical Support Engineer

About the Role

Location United States of America New Jersey Hamilton Township
Country/Region: United States of America State/Province/County: New York City: Olean
Company Siemens Energy, Inc. Organization Transformation of Industry Business Unit Industrial Steam Turbines & Generators Full / Part time Full-time Experience Level Experienced Professional

 A Snapshot of Your Day

Customer Technical Support is a fast- paced customer-centric world. You spend your day helping others, answering their questions, evaluating their technical issues and providing technical leadership. Work across organization and across the world in real and virtual teams.

How You’ll Make an Impact

Support the Siemens Energy Industrial Application steam turbine technical services business with creating inspection plans, reviewing findings, developing repair plans, supporting shop repairs, and writing reports for existing equipment. Update fleet records to reflect steam turbine and valve configurations. Support the technical services case queues by reviewing fleet data and answering questions asked by internal and external customers. Provide technical support and leadership for root cause investigations. Provide inspection and repair quote support to the marketing organization. Provide technical instructions to manufacturing, supply chain management, or field service for disposition of product deviations. Lead and/or support steam turbine R&D projects by performing calculations, ensuring drawings are issued to required dates, and completing tasks within allocated budgets. Provide mark-ups and information to direct drafting personnel so that they may correctly revise existing engineering drawings and/or create new engineering drawings. Review, modify, and sign-off engineering drawings. Provide technical instructions to the field in support of turbine installation or troubleshooting activities. Learn from others in the organization and teach others in the organization what you know. Support business cost reduction and process improvement initiatives.

What You Bring

Bachelor of Science in Engineering required. Mechanical field preferred. 3 years of relevant experience required, with at least 1 year of technical engineering experience with rotating equipment. Fundamental understanding of mechanical engineering principles required; Candidates with more years of experience may be considered for a higher- level position. Problem-solving mentality and the ability to collaborate with internal and external business partners to create solutions. Rotating equipment product knowledge and familiarity with the product design. Knowledge of root cause analysis and the process, and curiosity about creating customer-focused solutions. Approximately 25% travel, both domestic and international with ability to obtain a passport. Occasional work during off-hours and weekends is required to support 24/7 operations. Must be willing to relocate if not in commuting distance of Trenton, NJ, Olean, NY, or Houston, TX Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.

Additional Preferred Skills:

Rotating equipment design experience, preferably of steam turbines. Background in reliability, manufacturing, design, or operations of rotating equipment

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