Service Coordinator

1 month ago

Brookfield, United States Lemberg Full time

Job PurposeThe Service Coordinator, in partnership with the Operations Manager plays a vital role in ensuring seamless communication and coordination between clients and installation crews in our sign department. This position is essential for enhancing customer satisfaction, managing service schedules, and facilitating the timely completion of projects and time and material service calls. The ideal candidate will be organized, detail-oriented, and adept at problem-solving, contributing to our commitment to delivering high-quality signage solutions.About Lemberg ElectricLemberg Electric is growing our internal support structure and is looking for candidates that want to be employee owners of one of southeastern Wisconsin's larger contractors. Lemberg has worked on notable projects like the Mayfair Mall and office buildings, Bayshore, Milwaukee Art Museum, Harley Davidson, Concordia University, Children's Hospital, Milwaukee Tool Downtown Corporate Headquarters, Foxconn, IKEA, Meijer Stores, Fleet Farm, Deer District Buildings, Wisconsin Center District, Marquette Campus Town, and many other projects. If you like dynamic work and creative problem-solving, then Lemberg is the right place. Our teams work side-by-side in environments that are anything but boring. As a division of Lemberg, our Sign & Lighting division takes pride in quality, efficiency in service and customer service. Lemberg and its Sign division is backed by its long-standing reputation in the industry and an assortment of awards and recognition. We are expanding and are looking for individuals who want to grow with us. For more information visit .We are currently hiring an experienced Sales Coordinator to be added to our Sign team. If you want to be a part of a growing and supportive team that is dedicated to customer service, please consider joining Lemberg Electric. BenefitsCompany Provided Benefits (no cost to employees)Medical Insurance with Prescription Drug coverageDental and Vision InsuranceEmployee Stock Ownership PlanPaid Time OffMileage AllowanceLife/AD&DShort- and Long-Term DisabilityEmployee Assistance ProgramLifeLock subscriptionVoluntary Benefits401kSupplemental Life and AD&D for employees and dependentsDuties and ResponsibilitiesServe as the primary point of contact for new and current clients regarding service inquiries, project updates, and issue resolution. This includes time and materials service calls as wellCoordinate and schedule installation appointments, ensuring that all necessary materials and personnel are availableDetermine permit needs and secure any necessary permitsTrack the progress of orders and ensure timely completion of projectsMonitor inventory levels of sign materials and supplies, placing orders as needed to ensure uninterrupted serviceMaintain accurate records of service requests, installation schedules, and client communications in the company databaseAssist in preparing quotes and proposals for service requestsSeeks bids from sub-contractors to fit gross margin, budget requirements and customer specificationsProviding clients with clear and detailed information. This will include job site visits to conduct technical surveys for scope definitionConduct follow-ups with clients post-installation to gather feedback and address any concernsParticipate in team meetings to discuss project statuses, service challenges, and process improvementsWork with National Sign Companies to gain their business by contacting, quoting and managing the work that they offer in regard to service needsCoordinates the return goods back to vendorsWorks with accounting to set billing procedures and practicesOther duties assigned by managementRequired QualificationsHigh School diploma or equivalentProven experience in a customer service or coordination role, preferably in the signage or service industryStrong organizational skills and attention to detail, with the ability to manage multiple projects simultaneouslyProficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM softwareGood verbal, written, and interpersonal communication skillsAbility to work effectively in a fast-paced environment and adapt to changing prioritiesMaintain an active driver's license in good standingPreferred QualificationsBachelor's degree in project, construction or business managementKnowledge of project management principles and toolsAbility to read and interpret technical drawings or schematicsExperience with inventory management systems2+ years experience in the signage industry or familiarity with sign production processesExperience working with a project scheduling/reporting tool, preferably BuildOpsPhysical Requirements and Work ConditionsPhysical demands within this position include but are not limited to frequent standing, sitting, walking, listening, talking, using the telephone, focusing, and climbing different types of ladders and stairs, using depth perception, working in different weather conditions and the use of hands to handle or touch objects or controls. Local travel to various worksites is required at least 30%. Long periods of time spent on the computer, using the telephone, stooping, bending, reaching above shoulders, and walking on uneven surfaces at job sites may be required. PPE is mandatory on job sites.**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EEO StatementLemberg Electric provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Lemberg complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.**Please note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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