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Service Coordinator

1 month ago

Brookfield, Wisconsin, United States Lemberg Full time
Job Summary

The Service Coordinator plays a vital role in ensuring seamless communication and coordination between clients and installation crews in our sign department. This position is essential for enhancing customer satisfaction, managing service schedules, and facilitating the timely completion of projects and time and material service calls.

Key Responsibilities
  • Serve as the primary point of contact for new and current clients regarding service inquiries, project updates, and issue resolution.
  • Coordinate and schedule installation appointments, ensuring that all necessary materials and personnel are available.
  • Determine permit needs and secure any necessary permits.
  • Track the progress of orders and ensure timely completion of projects.
  • Monitor inventory levels of sign materials and supplies, placing orders as needed to ensure uninterrupted service.
  • Maintain accurate records of service requests, installation schedules, and client communications in the company database.
  • Assist in preparing quotes and proposals for service requests.
  • Seeks bids from sub-contractors to fit gross margin, budget requirements, and customer specifications.
  • Providing clients with clear and detailed information, including job site visits to conduct technical surveys for scope definition.
  • Conduct follow-ups with clients post-installation to gather feedback and address any concerns.
  • Participate in team meetings to discuss project statuses, service challenges, and process improvements.
  • Work with National Sign Companies to gain their business by contacting, quoting, and managing the work that they offer in regard to service needs.
  • Coordinates the return goods back to vendors.
  • Works with accounting to set billing procedures and practices.
Requirements
  • High School diploma or equivalent.
  • Proven experience in a customer service or coordination role, preferably in the signage or service industry.
  • Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM software.
  • Good verbal, written, and interpersonal communication skills.
  • Ability to work effectively in a fast-paced environment and adapt to changing priorities.
  • Maintain an active driver's license in good standing.
Preferred Qualifications
  • Bachelor's degree in project, construction, or business management.
  • Knowledge of project management principles and tools.
  • Ability to read and interpret technical drawings or schematics.
  • Experience with inventory management systems.
  • 2+ years experience in the signage industry or familiarity with sign production processes.
  • Experience working with a project scheduling/reporting tool, preferably BuildOps.