Operations Coordinator

4 weeks ago


Brookfield, Wisconsin, United States CC&N Full time
About CC&N

CC&N is a 100% employee-owned company that has been committed to providing customers with exceptional craftsmanship, reliable, on-time delivery, and highly responsive customer care since 1985.

Job Description

We are seeking an Operations Coordinator to join our team. The ideal candidate will be detail-oriented and able to work in a fast-paced environment.

Key Responsibilities
  • Set up new customers, projects, and service calls in the ERP system
  • Provide exceptional customer service and responsiveness to internal and external customers regarding the status of projects/service calls
  • Manage job issues within the ERP software (open PO's, labor corrections, cost, and billing inquiries, etc.)
  • Invoice and billing of projects and service calls, including AIA forms, lien waivers, and other applications for payment
  • Apply cash received in the ERP system and work with customers to collect unpaid balances
  • Utilize a continuous improvement mindset to leverage technology to create efficiencies
  • Collaborate closely with customers and the finance department to ensure billings are in compliance with sales tax regulations and accurate records are maintained
  • Assist project management and business development teams with prequalification requests, bid requests, and other requests as needed
  • Perform administrative tasks such as ordering and filling supplies, answering the phone, welcoming visitors, and sorting mail
  • Back-up duties for various departments, including accounts payable, accounting, and warehouse
Requirements
  • High School Diploma or GED
  • 5+ years of experience in operations, administration, internal sales, or a similar coordination role, preferably in a technical, construction, or service-oriented industry
  • Exceptional attention to detail with strong follow-through capabilities and organization skills
  • Excellent verbal, written, and listening interpersonal communication skills, with the ability to interact professionally with customers, team members, technicians, and stakeholders at all levels
  • A mindset dedicated to continuous improvement, teamwork, and possessing a high level of emotional intelligence
Physical Requirements
  • Perform desk duties such as sitting, typing, writing, filing, and speaking on the telephone
  • Perform computer work utilizing a monitor, mouse, and keyboard
  • Lift, bend, and carry materials weighing 50-75# unassisted

CC&N offers competitive compensation, industry-leading training, career path development, and an uncompromised safety mindset. We are an Equal Opportunity/Affirmative Action Employer.



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