Group Reservations Coordinator

4 weeks ago


Brookfield, Wisconsin, United States Aimbridge Hospitality Full time

Job Summary

The Group Reservations Coordinator plays a crucial role in ensuring excellent customer service and accuracy in bookings. This position works closely with Sales & Marketing, Accounting, Conference Services, and Group Meeting Planners to provide top-notch service.

Responsibilities

  • Keep updated files on all upcoming groups upon receipt of turnover.
  • Ensure accuracy between the Delphi and SMS systems (room blocks, rates, cutoff dates).
  • Detail each Group profile and/or reservation with Group specific information (rate, rate code, deposits, location requests, package inclusions, contract concessions, etc).
  • Build rates and inclusive packages specific to each Group (create routing profiles, deposit policies, cancellation policies, etc).
  • Process travel agent commissions.
  • Act as liaison between group and central reservations.
  • Input group rooming list and facilitate all rooming list changes and billing changes upon receipt from Conference Service Coordinator assigned to the group.
  • Manually assign specific accommodations based upon feature and/or location requests.
  • Provide reservation and pick up reports upon request.
  • Cross reference Group resumes with system information and ensure accuracy.
  • Attend all Pre-Planning and/or Pre-Conference Meetings with clients and Conference Services Coordinator (Via phone if not available to attend in person).
  • Review no shows from previous night and make corrections as needed.
  • Assist accounting in verifying and correcting group guest's folios.
  • Ensure all group functions and audits are completed in an accurate and timely fashion.
  • Communicate effectively with Call Center Manager, Business Analyst, Sales Manager, and Conference Services Coordinator and group meeting planner.
  • Performs other duties as assigned by hotel/department leadership.

Company Overview

Aimbridge Hospitality is a global leader in third-party hotel management, with a growing portfolio representing over 1,550 hotels in all 50 states and 22 countries. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.

Benefits

  • Competitive benefits package including medical, dental, and vision coverage.
  • Short-term and long-term disability income.
  • Term life and AD&D insurance.
  • Paid time off.
  • Employee assistance program.
  • 401k retirement plan.


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