Patient Care Coordinator Associate
7 days ago
UnitedHealth Group is proud to be a leader in healthcare services, serving communities across the country for over a century. As a Patient Care Coordinator Associate, you will play a vital role in supporting our mission to help people live healthier lives and make the healthcare system work better for everyone.
Key Responsibilities:
- Provide exceptional customer service to patients and visitors, ensuring a positive experience in our facilities.
- Enter and update patient demographic and financial information, ensuring accurate registration and billing.
- Obtain and verify patient applications and forms, ensuring compliance with regulations.
- Collect patient liabilities and balance cash boxes daily, maintaining accurate financial records.
- Collaborate with healthcare teams to ensure seamless patient care, from admission to discharge.
- Provide wayfinding instructions and hospital information to patients and visitors.
- Meet or exceed audit accuracy standards, working closely with colleagues to resolve errors and improve processes.
Requirements:
- High School Diploma or equivalent required.
- 1+ years of customer service experience in an office setting or healthcare environment.
- Beginner level of proficiency with Microsoft Office products.
- Ability to work 1 holiday per year and adapt to changing schedules.
Preferred Qualifications:
- Experience in a medical office or hospital admitting/registration office.
- Knowledge of medical terminology and electronic medical records systems.
Soft Skills:
- Excellent customer service and communication skills.
- Ability to work in fast-paced environments and adapt to changing priorities.
About UnitedHealth Group:
UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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