Hospice Operations Coordinator
1 month ago
We are seeking a highly skilled and compassionate Hospice Operations Coordinator to join our team at Allay Home and Hospice. As a key member of our organization, you will play a vital role in supporting patients and their families through the hospice intake process.
Responsibilities- Coordinate all aspects of patient intake, including establishing and maintaining positive relationships with customers and referral sources.
- Ensure seamless transition of patients to hospice by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers.
- Utilize clinical knowledge to triage incoming referrals and determine necessity of timely initiation of care.
- Communicate directly with patients and families to ensure acceptance of services, respond to customer requests and concerns, and coordinate insurance verification and authorization processes.
- Document pertinent information regarding patients' demographics, medical condition, medications, and treatments, and service being requested.
- Consult with physicians, nurses, discharge planners, and other healthcare professionals to facilitate a safe and smooth transition to hospice by coordinating services and equipment needs for clients prior to their admission.
- Anticipate patient needs and/or needs for orders for care using clinical knowledge and knowledge of hospice criteria.
- Effectively communicate hospice criteria to referral sources and serve as a resource for hospice criteria and alternatives to internal and external customers.
- Ensure compliance with all state and federal referral and intake regulatory requirements.
- Report problems of a clinical nature to the Director of Clinical Operations or Clinical Supervisor as appropriate.
- Registered Nurse or Licensed Practical Nurse, with current and unencumbered appropriate state licensure.
- At least two years of healthcare experience, preferably in hospice operations.
- Demonstrates a working knowledge of insurance reimbursement guidelines.
At Allay Home and Hospice, our primary ambition is to bring first-class care to the warmest and most serene environment possible: home. We provide the full spectrum of hospice services, thoughtfully tailored to the individual needs of patients and families.
We are proud to have some of the best and brightest individuals in the health care industry on our team. We are confident you will find purpose, meaning, and a chance to make a positive impact from day one.
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