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Operations Supervisor

3 months ago

Jackson, United States Ingram Content Group Full time
Company Description

Job Description

Ingram Content Group (ICG)is hiring for an Operations Supervisor to contribute to our Operations/Manufacturing team in Jackson, TN. An Operations Supervisor oversees the day-to-day operation of the assigned departments to include supervision of associates for compliance with company policies and procedures. Ensures that all TAT times are observed in accordance with priority work and customer commitments. Monitors and instructs all associates assigned to shift and ensures that throughput is maximized and efficiencies within the process are observed, with an emphasis on quality standards and practices.

Want to join a key team that helps the world read?

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can't wait to meet you

Schedule:
  • C Shift: Sunday-Tuesday 7pm-7am + every other Saturday 7pm-7am
What You'll Need:
  • HS Diploma or GED
  • 2 years' experience in a supervisory position within a production or manufacturing environment, or comparable management experience.
What You'll Do:
  • Supervise the associates assigned to the specified departments, providing adequate resources to ensure maximum throughput and minimum waste while monitoring all quality standards put in place.
  • Work to ensure that all assigned tasks are accomplished in a timely and effective manner.
  • Provide daily supervision of associates including proper record keeping, time and attendance monitoring and approval, performance evaluations, and recommendations regarding associate advancement and/or disciplinary procedures.
  • Manage multiple distribution systems and processes including DMS, Distribution Management and PKMS, to ensure timely delivery of high priority work and ensure all orders are shipped in a timely manner.
  • Track department processing, in accordance with established TAT schedules and production goals.
  • Audit individual productivity and quality to ensure associates are meeting expected and established standards.
  • Identify root causes of failures to meet these standards and necessary takes corrective action.
  • Compile a thorough pass-down to inform incoming shift of current operations and department status, through an interactive crossover with incoming management staff.
  • Keep Senior Management aware of all issues that may impact the ability of the shift to provide and meet established service levels.
  • Maintain consistent quality assurance standards through interaction with the Quality Services team to ensure that orders are processed completely and accurately.
Qualifications

Additional Information

Perks/Benefits:
  • Work in an AIR-CONDITIONED production environment
  • A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
    • 15 vacation days & 12 sick days accrued annually and 3 personal days
    • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
  • Avid reader? Numerous opportunities to engage with books and authors
    • Discounted offers to self-publish with IngramSpark®
  • Encouraged continued education with our tuition reimbursement program
  • Financial and in-kind opportunities to engage with non-profits in your community
    • Company match program for United Way donations
    • Volunteer opportunities and in-kind drives for non-profits throughout the year
  • Casual Dress Code
The world is reading, and Ingram Content Group ("Ingram") connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.
  • EEO/AA Employer/Vet/Disabled
  • We participate in EVerify.
  • EEO Poster in English
  • EEO Poster in Spanish