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Facility Operations Supervisor

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Job Description

Position Overview:

Welcome to Apex Sports & Entertainment, the premier hub for sports and entertainment enthusiasts. We provide a diverse array of activities and amenities designed to engage individuals of all ages and interests. Our cutting-edge facility boasts features such as golf simulators, an outdoor driving range, an 18-hole dinosaur-themed miniature golf course, sand volleyball courts, and a bar offering refreshments and snacks. Additionally, we host festivals, leagues, fundraisers, and private events on-site.

We are in search of a skilled and proactive Operations Supervisor to manage the daily functions of our facility. This role entails overseeing the comprehensive management and strategic direction of the operations, ensuring efficient daily workflows, optimizing profitability, and delivering outstanding customer service. The ideal candidate will possess strong leadership abilities, a thorough understanding of the recreational sector, and the capability to lead a diverse team. The Operations Supervisor will collaborate closely with the ownership and event coordination teams to guarantee the successful execution of events.

Key Responsibilities:

1. **Team Leadership:**

  • Recruit, train, and oversee team members.
  • Develop and manage employee schedules.
  • Inspire and support staff to achieve high performance and customer satisfaction.
  • Assess team performance and implement corrective actions when necessary.

2. **Customer Engagement:**

  • Address customer inquiries, complaints, and feedback promptly and professionally.
  • Maintain high standards of customer satisfaction by upholding quality service benchmarks.

3. **Sales and Promotion:**

  • Collaborate with marketing professionals and ownership to create and execute promotional strategies that enhance membership and facility usage.
  • Plan and implement special promotions and in-house events to attract new clientele and retain existing patrons.
  • Identify new business opportunities and partnerships to enrich the facility's offerings.

4. **Financial Oversight:**

  • Manage budget planning and financial performance, including sales objectives and profit margins.
  • Track sales metrics and key performance indicators (KPIs) to ensure financial targets are achieved.
  • Prepare financial reports and utilize data-driven insights to enhance profitability.

5. **Inventory Management:**

  • Oversee inventory levels and reorder supplies and equipment as necessary.
  • Communicate with suppliers to negotiate favorable terms and ensure timely delivery of products.

6. **Facility Oversight:**

  • Ensure high standards of cleanliness and presentation throughout the facility.
  • Confirm that all equipment and facilities are safe and well-maintained.
  • Implement security and loss prevention strategies.

7. **Strategic Development:**

  • Formulate and execute long-term strategies to achieve the facility's objectives.
  • Stay updated on industry trends and best practices to maintain the facility's competitive edge.

8. **Event Management:**

  • Work in tandem with the event coordination team to ensure seamless event execution.
  • Collaborate with ownership to align event planning with the facility's strategic goals.

Qualifications and Experience:

  • At least 2 years of experience in a managerial capacity within the recreational or sports retail sector.
  • Demonstrated success in meeting sales targets and enhancing operational efficiency.
  • Exceptional leadership and team management capabilities.
  • Strong customer service and communication skills.
  • Proficient in budgeting, financial analysis, and inventory oversight.
  • Able to work under pressure, meet deadlines, and manage multiple tasks simultaneously.
  • Familiarity with point-of-sale systems and relevant software is advantageous.
  • Experience in bartending or catering is a plus.

Working Conditions:

  • This is a part-time role with a retail schedule that may include evenings, weekends, and occasional holidays, with potential for full-time advancement.
  • The supervisor is expected to be present during events and create equitable schedules for employees.
  • This position requires physical presence at the facility and occasional travel for supplier meetings or industry events.

Salary:

  • Hourly compensation is based on experience and qualifications, with potential bonuses tied to performance.

If you are a driven and experienced professional eager to lead a vibrant recreational facility, we invite you to consider this opportunity. Join our team and contribute to creating an exceptional experience for our guests.