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Dental Patient Coordinator

3 months ago

Englewood, United States Peak Dental Services Full time

Job Type

Full-time

Description

Full-time Dental Patient Coordinator needed at Mile High Denture and Implant Center in Englewood, Colorado for an established specialty dental office. Candidates who are also bilingual in Spanish are encouraged to apply.

Locally owned and operated since 1979, we're the original all-in-one dental and implant center serving Colorado. We have an onsite dental lab, a 3-D CT scanner, and a team of dental and implant specialists who work hard to change our patient's lives. We seek a polished and professional Dental Patient Coordinator to help us deliver a top-notch experience to each patient from start to finish.

Our Dental Patient Coordinator's primary role is to manage a smooth end-to-end patient experience. This role would include optimizing the doctors' schedules using pre-set templates or doctors' instructions. We are a fast-paced office where we go above and beyond for our patients and seek a dynamic, self-motivated individual who can fulfill these expectations.

Responsibilities include:

  • Delivering an outstanding customer experience
  • Optimizing the Doctors' schedules
  • Managing our technology-driven patient recall system (e.g., automated pre-recorded calling systems, automated e-mail, and text messaging systems)
  • Answering phones in a friendly manner
  • Ensuring new patients are given priority on the schedule and appropriately noted on the schedule
  • Making sure emergency patients are offered immediate attention
  • Maintaining a short notice "call list" to use in case of cancellations
  • Keep patients accurately informed and comforted about the expected wait time (e.g., focus your attention on putting them at ease and feeling welcomed)
  • Check and return all voice messages on the same day
Full-time employees are eligible for medical, dental, vision, PTO, holiday pay, life insurance, daily bonuses, employee assistance programs, and matching 401k.

Requirements
  • One or more years in a dental front office, specialty is preferred but is not required
  • Bilingual in Spanish preferred
  • Dental Insurance experience is required
  • Experience with Denticon is a plus but is not required
  • Attention to detail
  • Must be reliable and punctual with the ability to work a full-time schedule
  • Experience working with 3rd party financing vendors is a plus


Salary Description

$20-$23/hr