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Payments and Fraud Agent

2 months ago

Jersey City, United States Caesars Entertainment Full time
Job Description

WELCOME TO THE EMPIRE Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting platform across America. We share a passion for sports and are industry leaders providing best-in-class service for all our customers.

BEHOLD There is no better time to join our Jersey City, NJ team. As a Payments and Fraud Agent, you will work with our team of fraud analysts reviewing withdrawals and evaluating player activity to identify suspicious activity. The work requires attention to detail and extensive and accurate documentation. An interest in sports and sports betting is helpful, but not an absolute must.

What You Will Do:
  • Review and Release transactions for customers in the given SLA period for multiple states
  • Support customers to resolve inquiries via email in a timely and professional manner and providing superior service
  • Work closely with Payments and Fraud Analysts, providing research for investigations and chargeback inquiries
  • Complete payment projects as required to support compliance, risk and fraud reduction and other department mandates
  • Collaborate with different areas of the business to provide support, including operations, marketing, and compliance
  • Promote a positive image for Caesars Sportsbook within the industry and community
What You Will Need:
  • 1+ years of experience in payments/fraud in an e-commerce environment. Experience in digital gaming or gambling an advantage
  • Strong data analysis skills and Excel experience required
  • Ability to problem solve and implement solutions quickly, often coordinating multiple teams
  • Excellent communication, organizational, operational, teamwork, and interpersonal skills
  • Previous experience of working in a highly regulated industry
  • Understanding of a Card Not present environment
Other Skills You Will Own:
  • Enthusiastic about working with revenue
  • Passionate about internal/external customer service
  • Understands the importance of establishing and maintaining positive relationships
  • Good communicator and detailed oriented
  • Able to maintain confidentiality
Physical Requirements:
  • Must be able to sit for extended periods of time
  • Must be able to type and talk on the phone for extended periods of time
  • Regular attendance in the office

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Sportsbook reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Sportsbook's employment process, finalist candidates will be required to complete a drug test and background check upon offer acceptance.

About Us

Behold Caesars Sportsbook is here, and we're proud to be a part of Caesars Entertainment-the number one gaming company in the world with over 80 years of sports betting expertise.

At Caesars Sportsbook, we believe all our Team Members should be treated like Caesars. It's the mantra we were founded on, and the standard that drives us to provide our customers with best-in-class service.

As we continue to Blaze The Trail with our Caesars Sportsbook & Casino app, the expansion of our Caesars Sportsbook retail locations, our World Series of Poker franchise, our William Hill legacy brand, and partnerships with the biggest names in sports and entertainment, we're creating new and exciting opportunities for you to be a part of our empire and make an impact.

Interested in joining the team? Check out our job postings and see what we have to offer, people. And remember-We Are All Caesars