Payments and Financial Risk Manager

2 days ago

Jersey City, New Jersey, United States conduet Full time
Job Summary

We are seeking a highly skilled and experienced Payments & Fraud Supervisor to join our team at Conduet. The successful candidate will be responsible for managing the day-to-day operations of our payment and fraud teams, ensuring service delivery meets agreed standards, and driving team performance and customer satisfaction.

Key Responsibilities
  • Manage the day-to-day operations of the payment and fraud teams, ensuring service delivery meets agreed standards.
  • Assign workload to maintain agreed service levels and ensure timely resolutions.
  • Prepare and analyze reports for clients, including workload and shift end reports.
  • Monitor and analyze fraud patterns, updating the team on a regular basis.
  • Distribute and monitor reports and ad-hoc tasks, ensuring timely completion.
  • Facilitate resolution of work-related issues and provide coaching to team members.
  • Provide training for new hires and existing team members as needed.
  • Assist team members in organizing and accomplishing tasks, ensuring deadlines are met.
  • Report incidents, bugs, and malfunctions affecting external and internal processes in a timely manner.
  • Liaise with other teams, clients, and departments to resolve issues and ensure quick First Time Resolution (FTR).
  • Handle escalations and follow up on issues with customers and other departments.
  • Communicate assignments, milestones, and deadlines to the team and individuals based on Team Leader instructions.
  • Work on daily tasks, withdrawals, and other support tasks as needed.
  • Initiate outbound calls or handle transfers from customer service, ensuring excellent customer experience.
  • Present on fraud trends, department performance, and new updates during weekly client meetings.
Requirements
  • 2+ years of experience in a Payments and Fraud position.
  • Sound knowledge of risk work, including online payments or financial services.
  • Ability to identify subtle fraud and abuse patterns.
  • Sound and demonstrable experience with fraud analysis and investigations.
  • Good communication skills and ability to deliver feedback effectively.
  • Self-motivation and ability to perform well under tight deadlines.
  • Excellent command of Microsoft Office tools.
  • Proven ability to work in a team and guide and influence others.
  • Strong logical reasoning skills with an analytical approach.
Additional Requirements
  • Bachelor's degree strongly preferred.
  • AML/previous CS experience.

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