Payments and Fraud Specialist

3 weeks ago


Jersey City, New Jersey, United States Caesars Entertainment Full time
Job Description

We are seeking a skilled Payments and Fraud Agent to join our team in Jersey City, NJ. As a Payments and Fraud Agent, you will work with our team of fraud analysts reviewing withdrawals and evaluating player activity to identify suspicious activity. The work requires attention to detail and extensive and accurate documentation.

Key Responsibilities:
  • Review and Release transactions for customers in the given SLA period for multiple states
  • Support customers to resolve inquiries via email in a timely and professional manner and providing superior service
  • Work closely with Payments and Fraud Analysts, providing research for investigations and chargeback inquiries
  • Complete payment projects as required to support compliance, risk and fraud reduction and other department mandates
  • Collaborate with different areas of the business to provide support, including operations, marketing, and compliance
  • Promote a positive image for Caesars Sportsbook within the industry and community
Requirements:
  • 1+ years of experience in payments/fraud in an e-commerce environment. Experience in digital gaming or gambling an advantage
  • Strong data analysis skills and Excel experience required
  • Ability to problem solve and implement solutions quickly, often coordinating multiple teams
  • Excellent communication, organizational, operational, teamwork, and interpersonal skills
  • Previous experience of working in a highly regulated industry
  • Understanding of a Card Not present environment
About Us:

Caesars Sportsbook is a part of Caesars Entertainment, the number one gaming company in the world with over 80 years of sports betting expertise. We believe all our Team Members should be treated like Caesars. It's the mantra we were founded on, and the standard that drives us to provide our customers with best-in-class service.



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