Senior Manager, Fraud Operations Specialist

3 weeks ago

Culver City, California, United States Crunchyroll Full time

About Crunchyroll

We are a leading streaming platform dedicated to delivering the art and culture of anime to a passionate community. Our mission is to help everyone belong, and we achieve this by providing a secure and trusted environment for our users.

The Role

We are seeking a Senior Manager, Fraud Operations to join our Trust & Safety team. As a key member of this team, you will be responsible for enhancing our fraud strategy and improving our workflows. Your primary focus will be on handling fraud cases, chargebacks, and vendor management, as well as creating a mitigation and fraud strategy by identifying patterns and using data to provide insights.

Responsibilities

  • Lead Chargeback Operations
    • Lead the chargeback management program, including vendor management, metrics reporting, and tracking performance of chargeback cases.
    • Develop and refine the chargeback handling process to prevent losses and resolve cases.
    • Ensure compliance with Excessive Chargeback Merchant Programs.
  • Lead Fraud Case Management
    • Investigate and resolve fraud cases across multiple payment platforms promptly.
    • Document and report fraud cases.
    • Respond to customers and develop customer messaging related to fraudulent transactions.
    • Monitor trends in fraudulent activity to identify potential threats and areas of concern.
    • Use data analytics tools to detect and investigate fraudulent transactions.
    • Develop metrics to measure the effectiveness of fraud and chargeback management.
    • Create regular reports and present findings to senior management, recommending appropriate actions.
  • Improve Fraud Strategy
    • Identify and escalate vulnerabilities or areas of potential risk and develop controls and countermeasures.
    • Collaborate with Product, Engineering, and Legal teams to develop fraud prevention and mitigation strategies or tools.
    • Guide the development and use of tools and systems for fraud detection and remediation.
    • Stay updated on the latest abuse and fraud trends, technologies, and prevention techniques.
  • Collaborate with Law Enforcement
    • Work with the Legal and global law enforcement agencies to provide information to support investigations.

About You

We are looking for a highly experienced and skilled professional with a strong background in fraud management, particularly in a B2C environment. Your expertise in chargeback management, vendor management, and data analysis will be invaluable in this role. Additionally, your ability to collaborate with cross-functional teams and communicate complex ideas effectively will be essential in driving our fraud strategy forward.

What We Offer

As a Senior Manager, Fraud Operations at Crunchyroll, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional results. We offer a competitive compensation package, including a salary, performance bonus, and comprehensive benefits. You will also have the chance to work on challenging projects, develop your skills, and contribute to the growth and success of our company.

Why Crunchyroll?

We are a company that values diversity, inclusion, and employee well-being. Our mission is to help everyone belong, and we strive to create a workplace that is inclusive, supportive, and empowering. We believe that our employees are our greatest asset, and we are committed to providing them with the resources, support, and opportunities they need to succeed.

  • Senior Quality Control Specialist

    4 weeks ago

    Culver City, California, United States Actalent Full time

    Job Title: Senior Quality Control SpecialistActalent is seeking a highly skilled Senior Quality Control Specialist to lead our quality control laboratory team. As a key member of our team, you will be responsible for ensuring the highest quality standards are met in our laboratory operations.Key Responsibilities:Lead and manage the quality control laboratory...

  • Senior IT Infrastructure Specialist

    4 weeks ago

    Culver City, California, United States Diverse Lynx Full time

    Role Overview:As a Senior IT Infrastructure Specialist at Diverse Lynx LLC, you will be responsible for managing and maintaining the company's technical infrastructure, ensuring seamless operations and high levels of performance. This role requires a strong background in IT, with a focus on system administration and technical operations.Key...

  • Senior IT Infrastructure Specialist

    3 weeks ago

    Culver City, California, United States Diverse Lynx Full time

    Role Overview:As a Senior IT Infrastructure Specialist at Diverse Lynx LLC, you will be responsible for managing and maintaining the company\u0027s technical infrastructure. This includes overseeing the installation, configuration, and troubleshooting of hardware and software systems.Key Responsibilities:⁠ ⁠Manage and maintain the company\u0027s...

  • Restaurant Senior Manager

    4 weeks ago

    Culver City, California, United States HHB Restaurant Recruiting Full time

    Restaurant Senior Manager Job DescriptionWe are seeking a highly skilled and experienced Restaurant Senior Manager to join our team at HHB Restaurant Recruiting. As a Restaurant Senior Manager, you will be responsible for leading a team of restaurant staff and overseeing daily operations, marketing, and sales.Key Responsibilities:Leadership and Team...

  • Senior Living Community Relations Director

    3 weeks ago

    Culver City, California, United States Palm Court Senior Living Full time

    Job OverviewPalm Court Senior Living is seeking an experienced Community Relations Director/Sales and Marketing Manager to join our team. This role is responsible for managing all community outreach to maintain and exceed established occupancy goals for the community through strategic and long-range planning.Main Responsibilities:Develop and implement all...

  • Senior Asset Manager

    4 weeks ago

    Culver City, California, United States GK Management Co., Inc. Full time

    Job DescriptionGK Management Co., Inc. is seeking a highly motivated and experienced Senior Asset Manager to join our team. As a key member of our asset management group, you will be responsible for executing business plans and achieving financial objectives for our real estate portfolio.The ideal candidate will have a strong understanding of real estate...

  • Senior Operations Manager

    3 weeks ago

    Culver City, California, United States TALENT Software Services Full time

    As a seasoned Manager/Director, you will oversee the daily operations of the U.S./Canada payroll functions in partnership with the 3rd party payroll service provider. Your primary responsibility will be to ensure all payments made to employees are accurate, timely, and in accordance with all federal, state, and local tax regulations.Key...

  • Senior IT Operations Technician

    4 weeks ago

    Culver City, California, United States Crunchyroll, LLC Full time

    About CrunchyrollAt Crunchyroll, we're passionate about delivering the art and culture of anime to a global community. As a Senior IT Operations Technician, you'll play a critical role in supporting our IT services and ensuring the smooth operation of our systems. About the TeamWe're seeking a technical individual to join our IT team, responsible for...

  • Senior IT Operations Specialist

    4 weeks ago

    Culver City, California, United States Crunchyroll, LLC Full time

    IT Operations TechnicianWe are seeking a highly skilled IT Operations Technician to join our team at Crunchyroll, LLC. As an IT Operations Technician, you will be responsible for supervising our business users, building relationships with internal teams, maintaining IT Service availability, and participating in projects to improve IT Services.This role is...

  • Senior Property Operations Manager

    4 weeks ago

    Culver City, California, United States PROPERTY MANAGEMENT ASSOCIATES INC Full time

    Job SummaryProperty Management Associates (PMA) is seeking a seasoned Portfolio Manager to oversee the financial and operational aspects of our multi-family properties. The ideal candidate will have a deep understanding of property operations, financial management, and team development.Key Responsibilities:Develop and implement property management strategies...

  • ServiceNow Service Management Specialist

    3 weeks ago

    Culver City, California, United States Syntricate Technologies Full time

    Job Summary:We are seeking a highly skilled ServiceNow Service Management Specialist to join our team at Syntricate Technologies. The ideal candidate will have a strong background in IT service management (ITSM), Governance, Risk, and Compliance (GRC), and Security Operations.About the Role:The ServiceNow Service Management Specialist will be responsible for...

  • Intelligence Operations Specialist

    4 weeks ago

    Culver City, California, United States Security Industry Specialists, Inc. Full time

    Job Title: Intelligence Analyst (Grave Shift)Security Industry Specialists, Inc. (SIS) is a leading provider of security solutions to Fortune 500 companies, international events, and high-profile executives. We're committed to redefining the security industry's reputation.Job Summary:The SIS Intelligence Analyst is responsible for producing high-quality...

  • ServiceNow IT Service Management Specialist

    4 weeks ago

    Culver City, California, United States Syntricate Technologies Full time

    Job Title: ServiceNow IT Service Management SpecialistLocation: Culver City, CADuration: W2 / C2C ContractExperience: 10+ YearsJob Description:As a ServiceNow IT Service Management Specialist, you will be responsible for configuring and implementing ServiceNow solutions to meet our organizational needs. You will work closely with our team to design and...

  • Payroll Operations Manager

    4 weeks ago

    Culver City, California, United States ACL Digital Full time

    Title: Sr. Payroll Specialist/ Manager, Payroll OperationsLocation: Culver City, CA (Onsite)Job Description:This role will oversee the consistency of employee data across all related systems. Additionally, this role will be responsible for collaborative efforts to enhance and improve current integration processes.Key Responsibilities:• Ensure the integrity...

  • Payroll Operations Specialist

    3 weeks ago

    Culver City, California, United States ACL Digital Full time

    Title: Sr. Payroll Specialist/ Manager, Payroll OperationsLocation: Culver City, CA (Onsite)Job Description:This role will manage the consistency of employee data between all related systems. In addition, this role will be responsible for cross-functional, collaborative efforts to improve and enhance current integration processes.Key Responsibilities:•...

  • Executive Support Specialist

    4 weeks ago

    Culver City, California, United States Russell Tobin Full time

    Executive Support SpecialistWe are seeking an experienced Executive Support Specialist to provide administrative support to our senior management team. The ideal candidate will have a strong background in calendar management, travel coordination, and document preparation.Key Responsibilities:Manage complex calendars and schedules for senior...

  • Store Operations Manager

    3 weeks ago

    Culver City, California, United States O'Reilly Auto Parts Full time

    Job SummaryWe are seeking a highly skilled and experienced Store Operations Manager to join our team at O'Reilly Auto Parts. As a key member of our retail team, you will be responsible for supporting the Store Manager in areas of sales, customer service, store appearance, and store operations.Key ResponsibilitiesLead the store team in providing excellent...

  • Senior Mobility Infrastructure Specialist

    6 days ago

    Culver City, California, United States W. Brown Creative Partners Full time

    Company OverviewThe City of Culver City, California, is a dynamic and forward-moving urban center that seeks to transform its mobility infrastructure.About the RoleWe are seeking an experienced Senior Mobility Infrastructure Specialist to join our Transportation Department. As a key member of our team, you will oversee various initiatives aimed at creating a...

  • Senior Digital Supply Chain Manager, Prime Video

    4 weeks ago

    Culver City, California, United States Amazon Full time

    About the RoleWe are seeking a Senior Digital Supply Chain Manager to join our Prime Video team. As a key member of our Content Publishing Operations team, you will be responsible for leading the end-to-end content operations of Amazon's in-house studios, including Amazon MGM Studios, MGM+, and Freevee.You will manage short-term deliverables such as...

  • ServiceNow Service Management Specialist

    3 weeks ago

    Culver City, California, United States Syntricate Technologies Full time

    Job Title: ServiceNow Service Management SpecialistJob Summary:We are seeking a highly skilled ServiceNow Service Management Specialist to join our team at Syntricate Technologies. The ideal candidate will have a strong background in IT service management (ITSM), Governance, Risk, and Compliance (GRC), and Security Operations.Key Responsibilities:Configure...