Payments and Fraud Specialist

2 days ago


Jersey City, New Jersey, United States Caesars Entertainment Full time
Job Title: Payments and Fraud Agent

We are seeking a highly skilled Payments and Fraud Agent to join our team in Jersey City, NJ. As a Payments and Fraud Agent, you will play a critical role in reviewing transactions and evaluating player activity to identify suspicious activity.

Key Responsibilities:
  • Review and release transactions for customers within the given SLA period for multiple states
  • Support customers via email to resolve inquiries in a timely and professional manner
  • Work closely with Payments and Fraud Analysts to provide research for investigations and chargeback inquiries
  • Complete payment projects as required to support compliance, risk, and fraud reduction
  • Collaborate with various departments to provide support, including operations, marketing, and compliance
  • Promote a positive image for Caesars Sportsbook within the industry and community
Requirements:
  • 1+ years of experience in payments/fraud in an e-commerce environment
  • Strong data analysis skills and Excel experience required
  • Ability to problem solve and implement solutions quickly, often coordinating multiple teams
  • Excellent communication, organizational, operational, teamwork, and interpersonal skills
  • Previous experience in a highly regulated industry
  • Understanding of a Card Not Present environment
Preferred Skills:
  • Enthusiasm for working with revenue
  • Passion for internal/external customer service
  • Understanding of the importance of establishing and maintaining positive relationships
  • Good communicator and detail-oriented
  • Able to maintain confidentiality

The ideal candidate will possess a strong attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment. If you are a motivated and detail-oriented individual with a passion for payments and fraud, we encourage you to apply for this exciting opportunity.



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