Payment Operations Manager

4 weeks ago


Jersey City, New Jersey, United States conduet Full time
Job Summary

We are seeking a highly skilled and experienced Payment Operations Manager to join our team. The ideal candidate will have a strong background in payments and fraud, with a proven track record of managing operations and ensuring service delivery within agreed standards.

Key Responsibilities
  • Manage the day-to-day operations to ensure service delivery within agreed quantitative and qualitative standards.
  • Assign workload to maintain agreed service levels and prepare workload and shift end reports for all clients.
  • Analyze and monitor various fraud patterns and update the team accordingly on a regular basis.
  • Distribute and monitor reports and ad-hoc tasks, and facilitate resolution of work-related issues of team members.
  • Coach team members to ensure sustained contribution and provide training for new hires and existing hires when necessary.
  • Assist team members in organizing and accomplishing own tasks, and report incidents, bugs, and malfunctions affecting both external and internal processes in a timely manner.
  • Liaise with other teams/clients and departments to resolve issues and ensure quick First Time Resolution (FTR).
  • Handle escalations and follow up on issues with customers and/or other departments.
  • Communicate assignments, milestones, and deadlines to the team and individuals based on Team Leaders' instructions.
  • Work on daily tasks, withdrawals, etc. when support is needed, and initiate outbound calls or handle transfers from customer service.
  • Speak on fraud trends, department performance, and new updates during weekly client meetings.
Requirements
  • 2+ years of experience in a payments and fraud position.
  • Sound knowledge of the different aspects of risk work, including online payments or financial services knowledge.
  • Ability to identify subtle fraud and abuse patterns.
  • Sound and demonstrable experience with fraud analysis and investigations.
  • Good communication skills and ability to effectively deliver feedback.
  • Self-motivation.
  • Ability to perform well under tight deadlines within a dynamic environment.
  • Excellent command of Microsoft Office tools.
  • Proven aptitude to work in a team and guide and influence others.
  • Strong logical reasoning skills with an analytical approach.
Additional Requirements
  • Bachelor's degree strongly preferred.
  • AML/previous CS experience.


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