Customer Experience Specialist, Gaming Industry
2 weeks ago
We are seeking a highly skilled and experienced Customer Service Representative to join our Sportsbook Operations team at Fanatics. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, resolving issues, and ensuring a seamless experience.
Key Responsibilities- Customer Support: Provide timely and professional support to customers via various channels, including email, chat, and phone.
- Issue Resolution: Resolve customer complaints, questions, and incidents in a timely and satisfactory manner.
- Knowledge Sharing: Share customer insights and trends with internal teams to inform product development, marketing, and operations.
- Subject Matter Expertise: Act as a subject matter expert and mentor for investigative staff and as a department liaison with other business departments.
- Ad Hoc Requests: Assist management and internal teams with ad hoc requests and escalations.
- Complex Inquiries: Review complex customer inquiries escalated by agents.
- Suspicious Activity: Recognize possible suspicious, fraudulent, or AML activity and partner with the Fraud team to resolve.
- Payment Concerns: Recognize possible payment (deposit & withdrawal) related concerns and partner with the Payments team to resolve.
- Experience: 2+ years of relevant experience in a customer call center.
- Education: A Bachelor's Degree in a related field is considered an asset.
- Skills: Understanding of gaming and payment processes, self-motivated, analytical thinker with exceptional attention to detail, investigative curiosity with strong organizational skills, competence with Zendesk/Salesforce & Microsoft Office product suite, intermediate Excel skills are preferred but not required.
- Licensure: Must be able to pass required licensing as mandated by various state racing and gaming regulatory bodies. Failure to be licensed or retain licensure will result in termination of employment.
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Customer Experience Recovery Specialist
4 weeks ago
Jersey City, New Jersey, United States FanDuel Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Recovery Agent to join our team at FanDuel. As a key member of our customer experience team, you will be responsible for resolving high-profile customer experience challenges and ensuring that our customers receive the highest level of service.Key ResponsibilitiesRespond to industry regulator...
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Risk Management Specialist
2 days ago
Jersey City, New Jersey, United States Digital Gaming Corporation USA Full timeJob Title: Risk AgentJoin Digital Gaming Corporation USA as a Risk Agent and be part of our team that ensures the integrity of our organization.About the RoleWe are seeking a highly skilled and detail-oriented Risk Agent to join our team. As a Risk Agent, you will be responsible for evaluating and monitoring customers, conducting online transactional...
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Customer Support Agent
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Jersey City, New Jersey, United States Wynn Interactive Ltd Full timeAbout the RoleThe Customer Support Agent represents WynnBET in all customer contacts, providing exceptional service via email, phone, social media, and live chat. This role is crucial in building retention with customers, making them feel welcomed, and ensuring they have an enjoyable sports betting and casino experience.ResponsibilitiesCommunicate with...
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Universal Banker
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Director of Customer Experience
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Jersey City, New Jersey, United States goTenna Full timeAbout the RoleThe Director of Customer Experience will be responsible for leading the Customer Experience Team, ensuring seamless and positive interactions with customers across all touchpoints. This role requires a strong technical background, excellent communication skills, and the ability to grasp customer needs and suggest timely solutions.Key...
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Director of Customer Experience
3 weeks ago
Jersey City, New Jersey, United States goTenna Full timeAbout the RoleThe Director of Customer Experience will be responsible for leading the Customer Experience Team in managing and delivering exceptional customer experiences across all touchpoints. This includes developing and implementing strategies to optimize every interaction our customers have with the company, ensuring a seamless and positive...
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Technical Call Center Specialist
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Game Equipment Repair Specialist
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Atlantic City, New Jersey, United States Dave & Busters Full timeJob SummaryWe are seeking a highly skilled Support Technician to join our team at Dave & Busters. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our games, simulators, and technical equipment.Key ResponsibilitiesPerform routine maintenance and repairs on game equipment and technical systemsDeliver...
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Customer Service Representative
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Jersey City, New Jersey, United States Bally's Corporation Full timeAbout UsBally's Corporation is a leading global casino-entertainment company with a growing presence in the industry. With a diverse portfolio of 15 casinos across 10 states, a golf course in New York, and a horse racetrack in Colorado, we offer a unique blend of traditional and digital gaming experiences.Job SummaryWe are seeking a highly skilled and...
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Industrial Sales Representative
3 weeks ago
Jersey City, New Jersey, United States DXP Enterprises Full timeJob OverviewDXP Enterprises is seeking a highly motivated and experienced Aftermarket Sales Professional to join our team. As a key member of our sales team, you will be responsible for building and maintaining relationships with our industrial customers, providing them with expert advice and solutions to improve the reliability and maintenance of their...
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Industrial Mechanic Specialist
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Deployment Specialist
2 weeks ago
Jersey City, New Jersey, United States Game Creek Video Full timeJob Title: Deployment SpecialistGame Creek Video is seeking a highly skilled Deployment Specialist to join our team in Hudson, NH. As a key member of our technical operations team, you will be responsible for the execution of various technical activities and projects at our field shop.Key Responsibilities:Assist in the maintenance and upgrade of mobile units...
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Customer Experience Associate
1 month ago
Jersey City, New Jersey, United States Stop & Shop Full timeAbout Stop & ShopWe're a company that's dedicated to creating a culture where our associates feel valued and empowered to make a difference. Our goal is to provide exceptional customer service and create a welcoming environment for everyone who walks through our doors.Our ValuesWe believe in treating every customer with respect and kindness.We're committed...
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Recruiter Specialist
2 weeks ago
Jersey City, New Jersey, United States BetMGM Full timeAbout the RoleWe are seeking a highly skilled Recruiter Specialist to join our Talent Management team at BetMGM. As a key member of our team, you will be responsible for attracting, developing, motivating, and retaining our high-performing talent.Key ResponsibilitiesManage full-lifecycle Recruitment assignments, including sourcing, assessment, and selection...
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Customer Relations Specialist
4 weeks ago
Jersey City, New Jersey, United States PSA Full timeAbout the RoleWe are seeking a highly skilled Customer Relations Specialist to join our PSA Customer Relations team. As a key member of our operations process, you will work cross-functionally and collaboratively with other departments to provide exceptional customer service.Key ResponsibilitiesExercise discretion and sound judgment when engaging with...
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Game Champion
1 day ago
Gloucester City, New Jersey, United States Dave & Buster Full timeDave & Buster's Key Responsibilities:Provide exceptional customer service while managing wait times with efficiency.Assist guests with all requests and answer questions in a timely and accurate manner.Offer game assistance and ensure a fun experience for all patrons.Be responsible for stocking, displaying, and securing merchandise to maintain a visually...
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Customer Service Escalations Specialist
4 weeks ago
Jersey City, New Jersey, United States Miele Full timeJob PurposeMiele is seeking a highly skilled Customer Service Escalations Specialist to join our team. As a key member of our customer service team, you will be responsible for resolving complex customer complaints and ensuring that our high standards of customer service are maintained.Key ResponsibilitiesServe as the last point of escalation to resolve...
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Customer Experience Representative
18 hours ago
Jersey City, New Jersey, United States Hilton Hotels & Resorts Full timeJob SummaryWe are seeking a skilled Guest Service Agent to join our team at Hilton Hotels & Resorts. As a key member of our front desk team, you will be responsible for delivering exceptional guest service and ensuring a seamless stay for our valued customers.Key ResponsibilitiesGreet and register guests, ensuring a warm and welcoming experienceManage guest...