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Account Manager
2 months ago
Minimum of a College Diploma (business related focus), or equivalent experience
2 + years’ experience in a customer service-related field
2+ Years Sales Experience in a Project Manager capacity or selling to industrial customers
Industrial, transport, or export packaging services
Foam, corrugated, PE Bags, etc
Supply Chain, Logistics, Warehousing or Inventory Control
Third Party Packaging and/or Contract Packaging Services
Proven account management or other relevant experience
Responsibilities
Account manager responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business managers
Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs
Manage and develop client accounts to initiate and maintain favorable relationship with clients
Be the primary point of contact and build long-term relationships with customers
Help customers through email, phone, online presentations, screen-share and in person meetings
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics
Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
Monitor and analyze customer’s usage of our product
Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
Provide ongoing communications with customers regarding order progress and delivery status (Start-up initially)
Assist Accounts Receivable with resolving collections issues, as required
Receive appropriate approval for any payment terms greater than 30 days
Ensure no-charge sample orders have been approved by the Regional Managing Director before order is processed
Answer the phone and direct calls appropriately
Initiate NCR’s (Non-Conformance Reports)
Perform other duties and handle special projects, as required
Adhere to ISO 9001 Policies and Procedures
Company information
About TKWe are an SAP Security & Compliance Consulting and Technical Staffing firm that specializes in a wide variety of Engineering Recruiting ranging from Civil, Oil &Gas, Environmental, Structural and more.Our SAP Security Team specializes in providing Governance, Risk and Compliance solutions for large to medium enterprises. We have been in business since 1998 and our extensive product and service portfolio enables our clients to reduce administrative costs, secure critical business data and address Sarbanes-Oxley Compliance.Why TKClients value our commitment to deliver IT service excellence. Our proven methodologies and strategic partner solutions have enabled our clients to protect critical business data, ensure timely operation, reduce costs, and comply with laws and regulations. We guarantee fast response time and cost-effective managed support services to ensure smooth business operation.What We DoWe help our clients to protect critical business data using innovative strategies and solutions. Our portfolio includes:ServicesSAP Consulting & ProgrammingSAP Security & ComplianceDatabase ConsultingInfrastructure & PC SupportProductsAPM – Authorization Process ManagerbioLock - Maintaining SAP Data IntegrityGuiXT - Making SAP as Simple as an ATMDBLaunch - Simplifying Database AdministrationOur goal is to prevent data lost so our client can focus on their core business.
Information Technology, Business Services, Management Consulting, Human Resources, Strategy and Planning
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