Service Coordinator | Business Relationship Manager | Office Coordinator

3 months ago

Oklahoma City, United States Closet Factory Oklahoma & Bentonville AR Full time
Service Coordinator | Business Relationship Manager | Office Coordinator

Closet Factory of Oklahoma (based in Oklahoma City) is searching for one person who will be the

first point-of-contact for our clients and oversee the front-line of our customer service. This is a uniquely entrepreneurial opportunity for the right persona role where you will serve in a crucial "right-hand" role to the company's owner. You will be provided the training and resources you need to be successful in this role. We will build on your innate abilities to "think on your feet" and make decisions while navigating a fast-paced, multi-faceted work environment.

For the right candidate this role will naturally grow into a crucial leadership role within the company.

Does this sound like you?

We seek such a person because no two days are the same in our office. While your working hours are set for Monday to Friday, you will handle multiple responsibilities in an intense, fast-paced environment that will require a level head, communication prowess, organizational skills, and ability to remain professional (and courteous) with both customers and vendors on the phone and in-person. In short, you come in contact with many types of people and your goal is to help the company and its owner fulfill requests with expediency and efficiency.

However, you will not be alone in your role. Beyond the support you receive during your daily interaction with the owner, you can also rely on our Designers (external sales team) and operations personnel (shop fabricators and field installers) - all of whom will also look to you for support each day due to the critical and highly visible nature of your role. This is a great opportunity to grow your career and skills, and "get in on the ground floor" with a rapidly growing firm led by successful, serial entrepreneurs.

Your responsibilities will include:
  • Managing heavy in-coming, daily call and email volume
  • Working directly with clients and handling every phase of their projects/jobs
  • Scheduling in-home appointments with the designer (external sales) team
  • Working with shop employees and installers in the field
  • Managing client communication to trouble-shoot and solve issues before they become problems
  • Maintaining customer database and timely input of data into internal CRM/ERP
Specific requirements:
  • Excellent organizational skills, calm disposition, professional demeanor, and the ability to multi-task ensuring completion of tasks
  • Proper written and oral grammar skills are essential
  • One who is an active listener and "doer"
  • Ability to manage / oversee others.
  • Ability to type on a keyboard without "hunting and pecking"
  • Computer software experience including familiarity with Microsoft Office Suite, Word, Excel, Google Docs and Sheets, Gmail
  • Ability to take direction to prioritize assignments, critical tasks, and routine work
  • Experience with CRM (customer relationship management) databases is preferred (but not required as we will train you)
  • Attention to detail & the completion of deadlines being met - although cliche, this cannot be stressed enough
Additional abilities sought - (desired):
  • Experience with Google Sheets formulas/scripts/macros is a plus (but not required as we will train you)
  • Experience with marketing programs such as Constant Contact and SurveyMonkey is a plus
  • Experience creating social media content and building presence on various social media platforms such as Facebook, Instagram, TikTok
  • Bilingual (a plus)


Schedule:

Monday to Friday (occasional weekend work may be required)

Compensation:

Competitive Salary & Full Benefits Package

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